We strongly recommend this book to anyone involved in a digital transformation for solid guidance about what works, what doesn't work, and what doesn't matter. --Tom and Mary Poppendieck, authors of the Lean Software Development Series
A must-read! In a sea of books about technology approaches, Accelerate stands out in its clarity and practicality. --Karen Martin, author of Clarity First and The Outstanding Organization
Winner of the Shingo Publication Award

Accelerate your organization to win in the marketplace.

How can we apply technology to drive business value? For years, we've been told that the performance of software delivery teams doesn't matter―that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance―and what drives it―using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for readers to apply in their own organizations.
Readers will discover how to measure the performance of their teams, and what capabilities they should invest in to drive higher performance. This book is ideal for management at every level.

This is the kind of foresight that CEOs, CFOs, and CIOs desperately need if their company is going to survive in this new software-centric world. Anyone that doesn't read this book will be replaced by someone that has. --Thomas A. Limoncelli, coauthor of The Practice of Cloud System Administration

The Agile Extension to the BABOK^(R) Guide (Agile Extension) version 2 describes the benefits, activities, tasks, skills, and practices required for effective agile business analysis with a constant focus on delivering business value.

The Agile Extension version 2:

• describes the agile mindset and positions agile business analysis beyond software development
• introduces a 3-tier rolling planning model to help organizations, teams, and practitioners deliver greater business value
• incorporates the Business Analysis Core Concept Model(TM) (BACCM(TM))
• details the seven principles of agile business analysis

The Agile Extension to the BABOK^(R) Guide is an ongoing initiative of Agile Alliance and the International Institute of Business Analysis(TM) (IIBA^(R)) since 2009. The Agile Extension provides guidance for Agile practitioners or anyone interested in leveraging effective Agile business analysis to create better business outcomes that add real business and customer value

How the obsession with quantifying human performance threatens business, medicine, education, government--and the quality of our lives

Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself--and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all.

Despite businesses often being based on creating desirable experiences, products and services for consumers, many fail to consider the end user in their planning and development processes. This book is here to change that.
User experience research, also known as UX research, focuses on understanding user behaviours, needs and motivations through a range of observational techniques, task analysis and other methodologies. User Research is a practical guide that shows readers how to use the vast array of user research methods available. Written by one of the UK's leading UX research professionals, readers can benefit from in-depth knowledge that explores the fundamentals of user research.

Covering all the key research methods including face-to-face user testing, card sorting, surveys, A/B testing and many more, the book gives expert insight into the nuances, advantages and disadvantages of each, while also providing guidance on how to interpret, analyze and share the data once it has been obtained. Now in its second edition, User Research provides a new chapter on research operations and infrastructure as well as new material on combining user research methodologies.

The use of spreadsheets to obtain solutions to a diverse array of examples offers a reader-friendly way of addressing a topic (optimization) that can sometimes be viewed as intimidating. Many people are readily familiar with spreadsheets and how they work, yet are apt to be unaware of the incredible power of Excel for solving some rather complex optimization problems. A major goal of the book is to sell readers on why it is so important to understand optimization, and a large collection of examples for a wide range of business decision making areas (e.g., production planning and scheduling, workforce planning and scheduling, location and supply chain distribution, location of emergency services, assembly line balancing, vehicle routing, project scheduling, revenue management, advertising, product design, payout schedules, productivity measurement, investment portfolio management, sports league scheduling, ranking models, etc.) affords a practical mechanism for achieving that goal. Another important contribution of the book is that it provides coverage of the mechanics of some common yet sophisticated statistical methods (regression, logistic regression, discriminant analysis, factor analysis, and cluster analysis), which are often opaque to many users of such methods.

The secrets to improving operationswhile maintaining the highest quality

How do you operate at maximum efficiency with minimum cost? Manager's Guide to OperationsManagement addresses one of the most pressing business issues of our time by offering easy-toimplementadvice on creating the most effective, streamlined operations possible. This quick-referenceguide explains how to:

• Improve your production processes
• Boost quality using the Six Sigma approach
• Manage supply chains and inventory
• Forecast, plan, and schedule efficiently

With Manager's Guide to Operations Management, you have the tools you need to ensure a smooth, steady work flow while producing products and services of the highest quality--the secret tobusiness success.

Operations research originated during World War II with the military's need for a scientific method of providing executive departments with a quantitative decision-making basis. This volume -- co-written by the father of operations research and one of his closest associates -- originally appeared in classified form but was later made available to scientists, engineers, and other nonmilitary professionals. The authors discuss probability and the use of measures of effectiveness. They explore strategical kinematics, tactical analysis, gunnery and bombardment problems, operational experiments with equipment and tactics, and organizational and procedural problems. This new edition features an introduction by Saul I. Gass. 51 figures. 31 tables.

The objective of ONLINE OPTIMIZATION is to provide a systematic survey of the methodology. From the methodological survey, the book then covers a variety of applications of online optimization methods in the domain of Operations Research and Management Science. These applications include a range of problem types, which include the multiple scheduling complex transportation systems, optimizing financial decision problems in real time, and complex production problems of all sorts (e.g., whether costs should be reduced or profits should be maximized or scarce resources should be used wisely, etc.). With online optimization the issue of incomplete data is an essential aspect of the scientific challenge. Hence, how well online algorithms can perform and how one can guarantee solution quality--even without knowing all data in advance--are the primary challenges of the online optimization methodology.

This book combines the quantitative decision-informing techniques of management science and operations research with the data-centric techniques found throughout the world of analytics. The material uses only standard Excel spreadsheet features and functions for creating models. Using a step-by-step approach, readers learn a unified architecture for sensitivity, scenario, simulation, decision, and optimization analysis. Spreadsheets with numerous screenshots support visual, hands-on learning (and provide some surprising innovations). Special influence diagrams and non-intimidating but accurate terminology help explain the logic of the models and calculations. Well-structured chapters include guideposts, enrichment, and curated links to valuable external resources. Readers are encouraged to own their learning and think about future trajectories for themselves and the field. This book helps all readers quickly learn tools and concepts to use right away and to expand throughout a career. The book includes access to a companion website featuring workbooks and other valuable materials to support learning.

The surge in digital transformation and the integration of innovative technologies into manufacturing processes have given rise to a pressing issue in supply chain management. Businesses are in dire need of solutions to navigate this complexity and harness the true potential of intelligent supply chains. Utilization of AI Technology in Supply Chain Management is a comprehensive guide tailored for academic scholars seeking to unravel the mysteries of artificial intelligence (AI) and machine learning (ML) in the context of supply chain management. Amid the hype surrounding AI and ML, there exists a critical need to bridge the gap between human expertise and technological advancements. Utilization of AI Technology in Supply Chain Management addresses this necessity by delving into real-world instances where teams have successfully employed these innovative technologies to enhance supply chain performance, reduce inventory, and optimize routes. The adoption of AI and ML is not just a trend; it is the cornerstone of digital acceleration initiatives, making it imperative for scholars to understand and leverage these technologies effectively.

This book introduces solutions for sports scheduling problems in a variety of settings. In particular the book covers timetabling, the traveling tournament problem, carryover minimization, breaks minimization, tournament design, tournament planning, and referee assignment. A rich selection of applications to sports such as football, baseball, basketball, cricket or hockey are employed to illustrate the methods and techniques. In a step-by-step tutorial format the book describes the use of graph theory concepts, local search operators and integer programming in the context of sports scheduling.

The methods presented in this book are essential to sports scheduling in all its dimensions, from tournaments that are followed by millions of people across the world, with broadcast rights that amount to hundreds of millions of dollars in some competitions, to amateur leagues that require coordination and logistical efforts due to the large number of tournaments and competitors.

Durch steigende Energiepreise und den Klimawandel gewinnt das betriebliche Energiemanagement zentrale Bedeutung. In diesem Einfuhrungswerk werden die Grundlagen des Energiemanagements vorgestellt, um Unternehmen den systematischen Aufbau der notwendigen Funktionen zu ermoglichen. Die Informationsgrundlage des Energiemanagements sind Energiebilanzen. Auf dieser Basis konnen Abteilungen wie Logistik, Produktion oder Technische Planung ihre jeweiligen Aufgaben im Hinblick auf Energie optimieren. Die Digitalisierung ermoglicht vielfach neue Losungen. Besonderer Wert wird auf konkrete Methoden/ Tools und die Erlauterung der wichtigsten Einsparmoglichkeiten mit Beispielen gelegt. Informationen zu Klimawandel, Technologien zur Nutzung regenerativer Energien und zu volkswirtschaftlichen Aspekten runden das Buch ab.

Despite businesses often being based on creating desirable experiences, products and services for consumers, many fail to consider the end user in their planning and development processes. This book is here to change that.
User experience research, also known as UX research, focuses on understanding user behaviours, needs and motivations through a range of observational techniques, task analysis and other methodologies. User Research is a practical guide that shows readers how to use the vast array of user research methods available. Written by one of the UK's leading UX research professionals, readers can benefit from in-depth knowledge that explores the fundamentals of user research.

Covering all the key research methods including face-to-face user testing, card sorting, surveys, A/B testing and many more, the book gives expert insight into the nuances, advantages and disadvantages of each, while also providing guidance on how to interpret, analyze and share the data once it has been obtained. Now in its second edition, User Research provides a new chapter on research operations and infrastructure as well as new material on combining user research methodologies.

This study examines the developmental interactions between Japanese senseis (mentors) and early American leaders at Toyota Motor Manufacturing Kentucky (TMMK). More specifically, this study examines why and how these early American leaders transitioned from the initiation phase of a mentor relationship to the active and transforma- tional participation of the cultivation phase. This research identifies characteristics of developmental interactions so that other leaders and mentors can effectively adapt Toyo- ta-style management practices and thinking.

Though the professionalization of Toyota Production Systems (TPS), also known as lean manufacturing, or sim- ply lean, has proven to be vast, the success rate of emula- tion and adaptation of sustained TPS has been low. One of the many problems that organizations face when adapting TPS is executive resistance and misunderstanding of lean management and leadership (Emiliani, 2018; Sherman, 1994). Toyota faced a similar problem of resistance when it hired leaders from other automotive companies into Toyota during the initial years at TMMK. Understanding how Toy- ota overcame this resistance offers insight into better mento- ring for adapting TPS.

This study performs qualitative interviews using oral history and grounded theory techniques. It specifically identifies characteristics of the transition from the initiation to cultivation phases of mentor relationships within TMMK from 1986 to 1992. This research illustrates how leaders who never before experienced the Toyota culture experienced transformation within mentor relationships, which enabled them to adopt Toyota's frame of reference for solving prob-lems and ultimately Toyota's culture. The findings may prove adaptable and beneficial for other leaders and execu- tives adopting TPS.

Todo sobre la Producción Pull es una guía práctica para todo aquel que quiera implantar sistemas pull. Se centra en la aplicación práctica y valora la funcionalidad por encima de la teoría, aunque explica las relaciones subyacentes. No se trata de un debate filosófico de alto nivel sobre la producción Lean, sino de un libro que le ayudará a arremangarse y a realizar el trabajo. Está escrito para el profesional. Si trabaja en producción o logística y quiere aplicar el método pull, este libro es para usted. También es una referencia útil para los estudiantes e investigadores de la fabricación Lean. Con prólogo de John Shook. El libro ha recibido el prestigioso Shingo Publication Award en octubre de 2022.

The sixth edition provides expanded Discussion and Comments and References sections at the end of each chapter, creating a spotlight on practical applications of the theory presented in that chapter. New topics include rules for stochastic parallel machine scheduling and for stochastic online scheduling, models of flow shops with reentry, fixed parameter tractability, and new designs and implementations of scheduling systems.

The main structure of the book as per previous edition consists of three parts. The first part focuses on deterministic scheduling and the related combinatorial problems. The second part covers probabilistic scheduling models; in this part it is assumed that processing times and other problem data are random and not known in advance. The third part deals with scheduling in practice; it covers heuristics that are popular with practitioners and discusses system design and implementation issues. All three parts of this new edition have been revamped and streamlined and the references have been made up-to-date.

Theoreticians and practitioners alike will find this book of interest. Graduate students in operations management, operations research, industrial engineering, and computer science will find the book an accessible and invaluable resource. Scheduling - Theory, Algorithms, and Systems will serve as an essential reference for professionals working on scheduling problems in manufacturing, services, and other environments.

Michael L. Pinedo is the Julius Schlesinger Professor of Operations Management in the Stern School of Business at New York University.

How the obsession with quantifying human performance threatens our schools, medical care, businesses, and government

Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself. The result is a tyranny of metrics that threatens the quality of our lives and most important institutions. In this timely and powerful book, Jerry Muller uncovers the damage our obsession with metrics is causing--and shows how we can begin to fix the problem.

Filled with examples from education, medicine, business and finance, government, the police and military, and philanthropy and foreign aid, this brief and accessible book explains why the seemingly irresistible pressure to quantify performance distorts and distracts, whether by encouraging gaming the stats or teaching to the test. That's because what can and does get measured is not always worth measuring, may not be what we really want to know, and may draw effort away from the things we care about. Along the way, we learn why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But metrics can be good when used as a complement to--rather than a replacement for--judgment based on personal experience, and Muller also gives examples of when metrics have been beneficial.

Complete with a checklist of when and how to use metrics, The Tyranny of Metrics is an essential corrective to a rarely questioned trend that increasingly affects us all.

Offers a comprehensive introductory approach to business analytics that includes an emphasis on big data handling, applications in different verticals and case studies
Highlights big data handling, applications of analytics in different verticals, and real life case studies
Includes exercises for each chapter and downloadable use cases for students and professionals to practice and test the analytics tools