This international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations--whether in the boardroom, in your community, or at home.

Life is a series of negotiations, and negotiation is at the heart of collaboration--whether you are a business executive, a salesperson, a parent, a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.

After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.

Step-by-step, Voss show you how to:

Establish Rapport Create Trust with Tactical EmpathyGain the Permission to Persuade Shape What Is Fair Calibrate QuestionsTransform Conflict into CollaborationSpot LiarsCreate Breakthroughs by Revealing the Unknown Unknowns

Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.

INTERNATIONAL BESTSELLER - Learn the secret to successful negotiation with this proven, step-by-step strategy--now updated and revised.

The authors have packed a lot of commonsensical observation and advice into a concise, clearly written little book.--Bloomberg Businessweek

One of the key business texts of the modern era, Getting to Yes has helped millions of people learn a better way to negotiate. Based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution, it offers readers a straightforward, universally applicable method for reaching mutually satisfying agreements--at home, in business, and with people in any situation. Read Getting to Yes to learn, step-by-step, how to

- disentangle the people from the problem
- focus on interests, not positions
- work together to find creative and fair options
- negotiate successfully with anybody at any level

Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people.--Leonard A. Lauder, president, Estée Lauder Companies

Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it.--President Jimmy Carter

WINNER OF THE BOOK PRIZE OF THE CENTER FOR PUBLIC RESOURCES

We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School's Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to:

- Stay in control under pressure
- Defuse anger and hostility
- Find out what the other side really wants
- Counter dirty tricks
- Use power to bring the other side back to the table
- Reach agreements that satisfies both sides' needs

Getting Past No is the state-of-the-art book on negotiation for the twenty-first century that will help you deal with tough times, tough people, and tough negotiations. You don't have to get mad or get even. Instead, you can get what you want!

Start with No offers a contrarian, counterintuitive system for negotiating any kind of deal in any kind of situation--the purchase of a new house, a multimillion-dollar business deal, or where to take the kids for dinner.

Think a win-win solution is the best way to make the deal? Think again.

For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal.

Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions. It teaches you how to ignore the siren call of the final result, which you can't really control, and how to focus instead on the activities and behavior that you can and must control in order to successfully negotiate with the pros.

The best negotiators:
* aren't interested in yes--they prefer no
* never, ever rush to close, but always let the other side feel comfortable and secure
* are never needy; they take advantage of the other party's neediness
* create a blank slate to ensure they ask questions and listen to the answers, to make sure they have no assumptions and expectations
* always have a mission and purpose that guides their decisions
* don't send so much as an e-mail without an agenda for what they want to accomplish
* know the four budgets for themselves and for the other side: time, energy, money, and emotion
* never waste time with people who don't really make the decision

Start with No is full of dozens of business as well as personal stories illustrating each point of the system. It will change your life as a negotiator. If you put to good use the principles and practices revealed here, you will become an immeasurably better negotiator.

From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation.

Whether you've seen it all or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out of preparing for and executing negotiations--whether they involve multimillion-dollar deals or improving your next salary offer.

What sets negotiation geniuses apart? They are the men and women who know how to:

-Identify negotiation opportunities where others see no room for discussion

-Discover the truth even when the other side wants to conceal it

-Negotiate successfully from a position of weakness

-Defuse threats, ultimatums, lies, and other hardball tactics

-Overcome resistance and sell proposals using proven influence tactics

-Negotiate ethically and create trusting relationships--along with great deals

-Recognize when the best move is to walk away

-And much, much more

This book gets down and dirty. It gives you detailed strategies--including talking points--that work in the real world even when the other side is hostile, unethical, or more powerful. When you finish it, you will already have an action plan for your next negotiation. You will know what to do and why. You will also begin building your own reputation as a negotiation genius.

Written in the same remarkable vein as Getting to Yes, this book is a masterpiece. --Dr. Steven R. Covey, author of The 7 Habits of Highly Effective People

- Winner of the Outstanding Book Award for Excellence in Conflict Resolution from the International Institute for Conflict Prevention and Resolution -

In Getting to Yes, renowned educator and negotiator Roger Fisher presented a universally applicable method for effectively negotiating personal and professional disputes. Building on his work as director of the Harvard Negotiation Project, Fisher now teams with Harvard psychologist Daniel Shapiro, an expert on the emotional dimension of negotiation and author of Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts. In Beyond Reason, Fisher and Shapiro show readers how to use emotions to turn a disagreement-big or small, professional or personal-into an opportunity for mutual gain.

Winner of the 2024 Most Useful Book by the Non-Obvious Book Awards

A real-world, one-of-a-kind resource for anyone who has ever been underestimated, overlooked, or misunderstood at the negotiating table.

There's no shortage of negotiation books that advise you to get to yes, urge you to never split the difference, and push you to ask for more. But these one-size-fits-all negotiation techniques disregard the reality of our complex, multifaceted, multicultural world, where snap judgements are made based on perceived differences. When bias lies behind every negotiation, the only constant is you. Learn to leverage who you are--and gain the upperhand.

Negotiating While Black is the indispensable guide that lawyer and mediator Damali Peterman wishes had existed earlier, as she navigated workplaces as the only Black woman, advocated for her children attending predominantly white schools, and mediated countless other bias-ridden settings. Drawing on these experiences together with decades of wisdom as a trained negotiator in high-stakes situations, Peterman has developed successful strategies notably absent from other top negotiation books--tactics that work for all people, no matter your identity. From the Foundational Five skills to the Negotiation Superpowers, these tried-and-true techniques will lift you to the next level of winning.

Whether negotiating in the boardroom or in everyday life, Peterman shows how everything is potentially up for discussion--even when stakes (and emotions) are high. You can't control bias, but by being yourself, you actually have a better shot at getting what you want. Because when you arrive prepared and proud of who you are, you'll reap the rewards.

NEW YORK TIMES BESTSELLER - Learn the negotiation model used by Google to train employees worldwide, U.S. Special Ops to promote stability globally (this stuff saves lives), and families to forge better relationships.

A 20% discount on an item already on sale. A four-year-old willingly brushes his/her teeth and goes to bed. A vacationing couple gets on a flight that has left the gate. $5 million more for a small business; a billion dollars at a big one.

Based on thirty years of research among forty thousand people in sixty countries, Wharton Business School Professor and Pulitzer Prize winner Stuart Diamond shows in this unique and revolutionary book how emotional intelligence, perceptions, cultural diversity and collaboration produce four times as much value as old-school, conflictive, power, leverage and logic.

As negotiations underlie every human encounter, this immediately-usable advice works in virtually any situation: kids, jobs, travel, shopping, business, politics, relationships, cultures, partners, competitors.

The tools are invisible until you first see them. Then they're always there to solve your problems and meet your goals.

An instant Wall Street Journal bestseller and a joy to read (Douglas Stone and Sheila Heen, authors of Difficult Conversations), Ask for More shows that by asking better questions, you get better answers--and better results from any negotiation.

Negotiation is not a zero-sum game. It's an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they've even started. In this groundbreaking new book on negotiation, Alexandra Carter--Columbia law professor and mediation expert who has helped students, business professionals, the United Nations, and more--offers a straightforward accessible approach anyone can use to ask for and receive more.

We've been taught incorrectly that the loudest and most assertive voice prevails in any negotiation, or otherwise, both sides compromise, ending up with less. Instead, Carter shows that you get far more value by asking the right questions of the person you're negotiating with than you do from arguing with them. She offers a simple yet powerful ten-question framework for successful negotiation where both sides emerge victorious. Carter's proven method extends far beyond one yes and instead creates value that lasts a lifetime.

Ask for More is like having a negotiation coach in your corner (Linda Babcock, author of Women Don't Ask) and gives you the tools to bring clarity and perspective to any critical discussion, no matter the topic.

The art of negotiation--from one of the country's most eminent practitioners and the Chair of the Harvard Law School's Program on Negotiation.

One of the country's most eminent practitioners of the art and science of negotiation offers practical advice for the most challenging conflicts--when you are facing an adversary you don't trust, who may harm you, or who you may even feel is evil. This lively, informative, emotionally compelling book identifies the tools one needs to make wise decisions about life's most challenging conflicts.

A fully revised and updated edition of the quintessential guide to learning to negotiate effectively in every part of your life

A must read for everyone seeking to master negotiation. This newly updated classic just got even better.--Robert Cialdini, bestselling author of Influence and Pre-Suasion

As director of the world-renowned Wharton Executive Negotiation Workshop, Professor G. Richard Shell has taught thousands of business leaders, lawyers, administrators, and other professionals how to survive and thrive in the sometimes rough-and-tumble world of negotiation. In the third edition of this internationally acclaimed book, he brings to life his systematic, step-by-step approach, built around negotiating effectively as who you are, not who you think you need to be. Shell combines lively stories about world-class negotiators from J. P. Morgan to Mahatma Gandhi with proven bargaining advice based on the latest research into negotiation and neuroscience. This updated edition includes

This updated edition includes:
- An easy-to-take Negotiation I.Q. test that reveals your unique strengths as a negotiator
- A brand new chapter on reliable moves to use when you are short on bargaining power or stuck at an impasse
- Insights on how to succeed when you negotiate online
- Research on how gender and cultural differences can derail negotiations, and advice for putting relationships back on track

Collaboration is increasingly difficult and increasingly necessary Often, to get something done that really matters to us, we need to work with people we don't agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy and jobs and climate change and on everyday issues in organizations and families. He has learned that our conventional understanding of collaboration-that it requires a harmonious team that agrees on where it's going, how it's going to get there, and who needs to do what-is wrong. Instead, we need a new approach to collaboration that embraces discord, experimentation, and genuine cocreation-which is exactly what Kahane provides in this groundbreaking and timely book.

When discussing being stuck in a win-win vs. win-lose debate, most negotiation books focus on face-to-face tactics. Yet, table tactics are only the first dimension of David A. Lax and James K. Sebenius' pathbreaking 3-D Negotiation (TM) approach, developed from their decades of doing deals and analyzing great dealmakers. Moves in their second dimension--deal design--systematically unlock economic and noneconomic value by creatively structuring agreements. But what sets the 3-D approach apart is its third dimension setup. Before showing up at a bargaining session, 3-D Negotiators ensure that the right parties have been approached, in the right sequence, to address the right interests, under the right expectations, and facing the right consequences of walking away if there is no deal. This new arsenal of moves away from the table often has the greatest impact on the negotiated outcome. Packed with practical steps and cases, 3-D Negotiation demonstrates how superior setup moves plus insightful deal designs can enable you to reach remarkable agreements at the table, unattainable by standard tactics.

From the world's leading expert on negotiation, an essential guide to negotiating in any situation--whether over Zoom, across political and cultural divides, or during a supply chain crisis

The world has changed dramatically in just the past few years--and so has the game of negotiation. COVID-19, Zoom, political polarization, the online economy, increasing economic globalization, and greater workplace diversity--all have transformed the who, what, where, and how of negotiation. Today, traditional negotiating tactics, while still effective, need to be tailored to vastly different situations and circumstances. In Negotiation: The Game Has Changed, legendary Harvard Business School professor Max Bazerman, a pioneer in the field of negotiation, shows you how to negotiate successfully today by adapting proven negotiation principles and strategies to the challenging new contexts you face--from negotiating across cultural and political differences to trying to reach an agreement over Zoom or during a supply chain crisis.

Negotiation offers a groundbreaking new way of thinking about the importance of the unique context of any negotiation--and when and how it should influence how you negotiate. At the same time, the book provides a concise and expert overview of essential negotiating techniques for anyone new to the subject or who wants a refresher. The result is a must-read--a powerful toolkit for successfully negotiating in a world where the game of negotiation has changed.

Over one million copies sold and nine months on the New York Times bestseller list!

For readers of the bestsellers Atomic Habits and Never Split the Difference--this bestselling classic will teach you to hone your intuition to effectively communicate and negotiate...making sure you win every time. These groundbreaking methods will yield remarkable results!

YES, YOU CAN WIN!

Master negotiator Herb Cohen has been successfully negotiating everything from insurance claims to hostage releases to his own son's hair length and hundreds of other matters for over five decades. Ever since coining the term win-win in 1963, he has been teaching people the world over how to get what they want in any situation. In clear, accessible steps, he reveals how anyone can use the three crucial variables of Power, Time, and Information to always reach a win-win negotiation.

No matter who you're dealing with, Cohen shows how every encounter is a negotiation that matters. With the tools and skill sets he has devised, honed, and perfected over countless negotiations, the power of getting what you deserve is now a practical necessity you can fully master.

Flawlessly organized.
--Kirkus Reviews

The authors had each spent years working on career development and mentoring in their specific fields and then, over a decade ago, joined forces to offer negotiation training for those in the health sciences. David Kupfer, as chair of the world-renowned University of Pittsburgh Department of Psychiatry, had worked with younger scientists for years. The questions these scientists asked were often about their scientific hypotheses, how best to frame their research questions, how to understand the outcomes of their studies, and how best to present those outcomes, both in person and in writing. However, just as often their questions involved career concerns. What should a young female resident do about timing her next pregnancy when she feels the biological clock ticking but wants to take on a particularly demanding set of rotations because they seem essential to her career goals? How should a young faculty member who has just received his first research grant begin to gracefully establish his independence from the chief of his laboratory, who still sees him as someone to boss around? When Andrea Kupfer Schneider, a Harvard-trained negotiation professor for over 20 years, started helping her father with these conversations, they both noticed a startling gap: unlike their business and law school peers, academics generally receive no training in negotiation skills. This made no sense to Kupfer and Schneider: studies show that young scientists often fall off their career paths because they weren't satisfied- but that the lack of satisfaction generally is less about science than it is about interpersonal challenges and workplace communication. The negotiation trainings they devised resulted in participants feeling more confident in asking for what they need to be successful. Even when they don't get what they need, they say, now they can step back, analyze what happened, diagnose the situation, and strategize about how to improve for the next negotiation. In short, knowing more about negotiation has given them confidence that their skills can improve over time. As they completed their studies and negotiated in their workplaces, graduates of these early trainings asked for more advanced training, and the authors have been busy with tutorials, trainings, and lectures in medical schools and other university venues. Over what is now more than a decade of helping academics and scientists learn about negotiation, the authors have received many requests for a book that presents a framework for mastering negotiation skills and provides a pathway to improving such skills over time through practice and experience. The authors initially thought of writing a book for early career academics in medicine, but after much discussion-with colleagues, with former students, and others-they shifted to creating something more broadly applicable to different contexts and different life stages. They recognize that no one book can be all things to all people, but aim to address a wide audience of professionals at varying stages in their careers. They hope that in reading this book you will learn about negotiation styles and effectiveness, increase your self-understanding through the assessment tools in the appendices, think about how you would handle the challenges posed in the scenarios, and, most important, start to practice your negotiation skills. Becoming an effective negotiator is a journey, and they look forward to hearing about yours.

William Ury, coauthor of the international bestseller Getting to Yes, returns with another groundbreaking book, this time asking: how can we expect to get to yes with others if we haven't first gotten to yes with ourselves?

Renowned negotiation expert William Ury has taught tens of thousands of people from all walks of life--managers, lawyers, factory workers, coal miners, schoolteachers, diplomats, and government officials--how to become better negotiators. Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be. The biggest obstacle is actually our own selves--our natural tendency to react in ways that do not serve our true interests.

But this obstacle can also become our biggest opportunity, Ury argues. If we learn to understand and influence ourselves first, we lay the groundwork for understanding and influencing others. In this prequel to Getting to Yes, Ury offers a seven-step method to help you reach agreement with yourself first, dramatically improving your ability to negotiate with others.

Practical and effective, Getting to Yes with Yourself helps readers reach good agreements with others, develop healthy relationships, make their businesses more productive, and live far more satisfying lives.

Learn to be a better negotiator--and achieve the outcomes you want.

If you read nothing else on how to negotiate successfully, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you avoid common mistakes, find hidden opportunities, and win the best deals possible.

This book will inspire you to:

• Control the negotiation before you enter the room
• Persuade others to do what you want--for their own reasons
• Manage emotions on both sides of the table
• Understand the rules of negotiating across cultures
• Set the stage for a healthy relationship long after the ink has dried
• Identify what you can live with and when to walk away

This collection of articles includes: Six Habits of Merely Effective Negotiators by James K. Sebenius; Control the Negotiation Before It Begins by Deepak Malhotra; Emotion and the Art of Negotiation by Alison Wood Brooks; Breakthrough Bargaining by Deborah M. Kolb and Judith Williams; 15 Rules for Negotiating a Job Offer by Deepak Malhotra; Getting to Si, Ja, Oui, Hai, and Da by Erin Meyer; Negotiating Without a Net: A Conversation with the NYPD's Dominick J. Misino by Diane L. Coutu; Deal Making 2.0: A Guide to Complex Negotiations by David A. Lax and James K. Sebenius; How to Make the Other Side Play Fair by Max H. Bazerman and Daniel Kahneman; Getting Past Yes: Negotiating as if Implementation Mattered by Danny Ertel; When to Walk Away from a Deal by Geoffrey Cullinan, Jean-Marc Le Roux, and Rolf-Magnus Weddigen.

Everybody negotiates at various points every day, be it in life or business, and it's important to get it right.

On average, people leave about 20% of potential mutual gains untapped in any negotiation. This is akin to taking 20% of the value in any deal and dumping it into a garbage canister. Finding that hidden 20%, the sweet spot, is a skill that takes practice but is also one that anybody can learn.

Leigh Thompson offers best practices and tools within this book to use in daily negotiations and conflict situations. She calls these strategies hacks because they work but don't require a lot of investment, training, expense, and time. You don't have to be a CEO, senior VP, or regional brand manager to learn how to find the sweet spot in life's negotiations.

In Negotiating the Sweet Spot, benefits include learning the following:

• Understanding where the sweet spot is in the deals you negotiate
• Adopting a big-picture mind-set when approaching any negotiation
• Seeing negotiations less as win-lose battles and more as opportunities to use problem-solving skills
• Utilizing a tool kit of hacks that will work in any negotiation and have been proven effective by a top expert in the field

Negotiating the Sweet Spot walks people of all skill and experience levels through simple and proven techniques that are sure to result in better outcomes for all parties and that uncover the hidden value that exists in any negotiation.

Since its original publication in 1981, Getting to Yes has been translated into 18 languages and has sold over 1 million copies in its various editions. This completely revised edition is a universal guide to the art of negotiating personal and professional disputes. It offers a concise strategy for coming to mutually acceptable agreements in every sort of conflict.