In Too Hot to Handle or Mishandled? A Guide to Hot Beverage Spills & Burn Lawsuits, a follow-up to his first book Handling Hot Coffee published 2013, author and coffee industry expert Dan Cox brings his expertise to address the underlying issues of hot beverage spills and consumer lawsuits.

This comprehensive reference for the hot beverage industry and its lawyers reviews the common causes and claims in hot beverage litigation, provides pertinent scientific information about beverage temperatures in terms of brewing standards, consumer preferences, spills and scald burns. It also offers concrete, practical suggestions for spill prevention as well as Coffee Enterprises recommendations for Best Practices for Commercial Operations.

Too Hot to Handle or Mishandled? also serves to help retail establishments develop risk management strategies for spill prevention and includes pertinent scientific and research-based information to help prepare a successful defense if sued.