This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You'll learn how to:

• Respond when someone initiates a Crucial Conversation with you
• Identify and address the lag time between identifying a problem and discussing it
• Communicate more effectively across digital mediums

Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

A proven grammar-based approach that gets you communicating in Spanish with confidence, right away

Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

Designed by the leading educators behind the popular online resource Boards and Beyond, White Coat Companion provides succinct content in a way that helps you build your clinical knowledge. Covering key information about internal medicine, pediatrics, psychiatry, OB-GYN, surgery, and neurology, this is an effective resource for quick review, note taking, and deeper studying.

White Coat Companion is the most up-to-date text of its kind and is the perfect companion for anyone going through core clinical clerkships. The book features:

- 50+ new, high-yield images and figures
- Updates reflect guideline updates and new clinical evidence
- Improved index and table of contents facilitate easy searching
- High-yield tables and algorithms
- Organized by both organ system and relevant clerkship

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Go from beginner's Spanish to mastery with this single, comprehensive guide

Experts agree: the quickest route to learning a language--from beginner to advanced--is through a solid grounding in grammar and well-crafted exercises that reinforce lessons in vocabulary, essential structures. This premium resource combines two bestsellers, Easy Spanish Step-by-Step and Advanced Spanish Step-by-Step into one easy-to-use guide.

Following a series of logically interconnected steps, you'll progress from the basics and essential structures to more advanced concepts that govern how Spanish is spoken and written--including the use of preterit and imperfect tenses, commands, the present and past subjunctive, idiom, and much, much more.

Complete Spanish Step-by-Step brings you:

- Two bestselling books in one convenient, easy-to-use guide
- Unique building block approach to mastering essential grammar, verbs, and vocabulary
- Tools to help you begin speaking Spanish almost immediately
- Audio recordings of answers to 150 exercises via the exclusive McGraw-Hill Language Lab app
- Exercises to help test and measure your progress, and more

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:

• Understanding the ever-evolving needs of customers
• Empowering employees by treating them with the utmost respect
• Anticipating customers' unexpressed needs and concerns
• Developing and conducting an unsurpassed training regimen

Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

Get up and running with French

Easy French Step-by-Step proves that a solid grounding in grammar basics is the key to mastering a second language. You are quickly introduced to grammatical rules and concepts inorder of importance, which you can build on as you progress through the book. You will also learn more than 300 verbs, chosen by their frequency of use. Numerous exercises and engagingreadings help you quickly build your speaking and comprehension prowess.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

A Fully-Updated, No-Nonsense Guide to Electronics

Advance your electronics knowledge and gain the skills necessary to develop and construct your own functioning gadgets. Written by a pair of experienced engineers and dedicated hobbyists, Practical Electronics for Inventors, Fourth Edition, lays out the essentials and provides step-by-step instructions, schematics, and illustrations. Discover how to select the right components, design and build circuits, use microcontrollers and ICs, work with the latest software tools, and test and tweak your creations. This easy-to-follow book features new instruction on programmable logic, semiconductors, operational amplifiers, voltage regulators, power supplies, digital electronics, and more.

Practical Electronics for Inventors, Fourth Edition, covers:

• Resistors, capacitors, inductors, and transformers
• Diodes, transistors, and integrated circuits
• Optoelectronics, solar cells, and phototransistors
• Sensors, GPS modules, and touch screens
• Op amps, regulators, and power supplies
• Digital electronics, LCD displays, and logic gates
• Microcontrollers and prototyping platforms
• Combinational and sequential programmable logic
• DC motors, RC servos, and stepper motors
• Microphones, audio amps, and speakers
• Modular electronics and prototypes
  

Tons of ACT Science practice in an easy-to-use format--updated to match the latest exam requirements, and now featuring a 20-question Diagnostic Quiz

Practice makes perfect, and with 500 ACT Science Questions to Know by Test Day, Third Edition, you'll get a ton of practice--with hundreds of questions, smart test-taking tips, and a 20-question Diagnostic Quiz to help you track your progress. It's the perfect way to sharpen your skills and build your confidence for test day.

Organized by subject with detailed answers to every question, 500 ACT Science Questions to Know by Test Day, Third Edition provides excellent practice to help you make the most of your review time. With small bits of information presented for quick and easy reference and smart strategies for test day, this essential study guide is helpful for all types of students, whether you're looking for a thorough refresh of topics or need extra help understanding specific question types.

Features:

• 500 ACT Science questions and answers organized by subject, refreshed to match the latest exam requirements
• NEW! 20 Question Diagnostic Quiz to test your knowledge
• Written to parallel the topic and format of the science section of the ACT, accompanied by answers with comprehensive explanations
• Ideal and effective practice to help build the skills you need

Seven books from the bestselling Practice Makes Perfect series--all in one volume! The best value for learning French at the level that matches your needs!

With more than two million copies sold, the Practice Makes Perfect series has always offered what you need to master the French language: Clear explanations, practical examples, and the practice required for growing mastery. In Practice Makes Perfect: Complete French All-in-One, Premium Third Edition, you get even more at a spectacular value, with seven books from the bestselling series all in one volume.

Structured to help you learn French at your own level, Practice Makes Perfect: Complete French All-in-One, Premium Third Edition covers grammar, sentence structures and conversation, and is enhanced with a comprehensive index that allows you quick reference to all grammar explanations in the book. This premium third edition is supported by the McGraw Hill Language Lab app, with vocabulary flash cards, audio conversations and answers to numerous exercises, and new recordings of example sentences throughout the book to help you improve your pronunciation and listening comprehension. Reinforced by hundreds of hands-on practice exercises, this one-stop resource gives you the confidence you need to break through the barrier to competency and fluency in French.

Features

• One mega volume contains seven popular titles: Complete French Grammar; French Nouns and their Genders Up Close; French Vocabulary; French Sentence Builder; French Pronouns and Prepositions; French Verb Tenses, and French Problem Solver
• Integrated approach lets you study at your own level and pace
• Supported by the McGraw Hill Language Lab app: This includes flashcards for all vocabulary lists throughout the book, as well as streaming audio recordings for many exercise answer keys and conversations
• NEW: Audio recordings of example sentences throughout the book reinforce grammar concepts and improve pronunciation and oral comprehension
• Suitable for both classroom use and individual study; ideal as a review workbook, companion to a basic text, and reference source

Take your real estate career to the highest level!

Whether you are just getting started or a veteran in the business, The Millionaire Real Estate Agent is the step-by-step handbook for seeking excellence in your profession and in your life.
--Mark Victor Hansen, cocreator, #1 New York Times bestselling series Chicken Soup for the Soul

This book presents a new paradigm for real estate and should be required reading for real estate professionals everywhere.
--Robert T. Kiyosaki, New York Times bestselling author of Rich Dad, Poor Dad

The Millionaire Real Estate Agent explains:

• Three concepts that drive production
• Economic, organizational, and lead generation models that are the foundations of any high-achiever's business
• How to Earn a Million, Net a Million, and Receive a Million in annual income

The New York Times bestselling guide to leading positive change in any organization―updated with critical new insights, research, and case studies

The world-renowned leadership experts that brought us the leadership classic Crucial Conversations have fully updated their bestselling Crucial Influence (originally published as Influencer). In these pages, they reveal that fewer than one in eight behavior change efforts is successful--and most produce nothing more than wasted resources and organization-wide cynicism.

The solution to this challenge isn't easy, but it is simple. It's all about the strategic application of influence--systematic and intentional actions aimed at helping people improve results by changing their behavior--a practice most leaders have yet to fully understand and embrace.

Crucial Influence walks you through the process of identifying the personal, social, and structural levers that influence both motivation and ability, then engaging these levers for directed behavior change.

At the end of the day, leadership is intentional influence, the authors write. If behavior isn't changing, you aren't leading. Whatever you're seeking to change through effective leadership--from making virtual workforces work to tackling a social issue--influence, not authority, is what will get you there. You'll learn to view leadership through the new lens of influence as you apply the lessons from this book to everyday challenges.

New to this edition:

• Updated stories and examples using the Crucial Influence model
• The authors' latest research on behavior change
• Practical applications for everyday leadership challenges
• New case studies and business examples

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

The most hands-on, practical workbook for learning to read, write and speak Spanish flawlessly

Practice, practice, practice--and improve your ability to read, write and speak Spanish as it's really used. Practice Makes Perfect: Complete Spanish Grammar, Premium Fourth Edition has everything you need to progress from beginning to advanced fluency, from clear explanations and practical examples to all the practice required for language mastery.

This updated, new edition boasts enhanced audio support online and via mobile app, ensuring you'll speak the language as well as you write and speak it. In addition to recordings of the answers of more than 200 exercises in the book, the McGraw-Hill Language Lab app now includes audio for hundreds of example sentences throughout the book, along with text-to-speech pronunciation for all vocabulary flashcard lists.

Practice Makes Perfect Complete Spanish Grammar, Premium Fourth Edition features:

- 350 exercises in 26 units covering all aspects of Spanish grammar, with explanations that include useful/helpful comparisons with English grammar
- Author has a proven teaching record, with extensive experience as an educator and curriculum developer
- Clear explanations and thorough exercises
- Recordings of exercise answers, and, new to this edition: example sentences and vocabulary lists
- Exercises for use either in the classroom use or for individual study

Verbs are the cornerstone of active language proficiency, so making sure you get a firm grasp on their forms and use is vitally important. In Practice Makes Perfect: Spanish Verb Tenses, Premium Fifth Edition, you'll find all the instruction and practice you need to achieve written mastery and feel more confident conversing in Spanish.

Written with extensive expertise and relatable humor by the veteran teacher and bestselling author Dorothy Richmond, this premium edition provides more than just the rules: You'll find clear explanations on when and why particular verb tenses should be used, so you'll gain a deeper understanding and find them easier to remember. You'll also find powerful learning tools in addition to the vigorous workbook exercises, including audio exercises, unique to the app, that test recognition of verb forms, extensive recordings (including 110 conjugations), and the ability to record yourself (and replay) so that you can compare your pronunciation against native speakers.

You'll also find:

- Streaming audio recordings of the answers to 106 exercises in the book, via digital support through iOS, Android, and the web
- Sets of flashcards for all the verb and vocabulary lists, now with Text-to-Speech for pronunciation guidelines
- Convenient digital auto-fill glossary makes look up quick and easy
- NEW: Audio exercises to test recognition of verb forms

The international bestseller that revolutionized high-end selling!

Written by Neil Rackham, former president and founder of Huthwaite corporation, SPIN Selling is essential reading for anyone involved in selling or managing a sales force. Unquestionably the best-documented account of sales success ever collected and the result of the Huthwaite corporation's massive 12-year, $1-million dollar research into effective sales performance, this groundbreaking resource details the revolutionary SPIN (Situation, Problem, Implication, Need-payoff) strategy.

In SPIN Selling, Rackham, who has advised leading companies such as IBM and Honeywell delivers the first book to specifically examine selling high-value product and services. By following the simple, practical, and easy-to-apply techniques of SPIN, readers will be able to dramatically increase their sales volume from major accounts. Rackham answers key questions such as What makes success in major sales and Why do techniques like closing work in small sales but fail in larger ones?

You will learn why traditional sales methods which were developed for small consumer sales, just won't work for large sales and why conventional selling methods are doomed to fail in major sales. Packed with real-world examples, illuminating graphics, and informative case studies - and backed by hard research data - SPIN Selling is the million-dollar key to understanding and producing record-breaking high-end sales performance.

Para tener xito en el examen de GED, usted necesita la mejor orientaci n de educadores y capacitadores especializados.

Esa es la raz n por la que m s estudiantes eligen Preparaci n para el Examen de GED, de McGraw-Hill, la gu a para el examen preferida en los Estados Unidos de Am rica. Este libro lo ayudar en el aprendizaje, paso a paso, de las cuatro asignaturas del examen―Razonamiento a trav s de las artes del lenguaje, Razonamiento matem tico, Ciencias y Estudios sociales. Usted encontrar en l todo el material de repaso y de pr ctica necesarios para obtener las mejores calificaciones y conseguir su certificado de educaci n secundaria.

Con Preparaci n para el Examen de GED, de McGraw-Hill, usted:

• Aprender todo lo que necesita saber sobre el examen y c mo dominarlo.
• Dispondr de ex menes completos de pr ctica modelados sobre el verdadero examen de GED.
• Podr descubrir sus puntos fuertes y sus debilidades con los ex menes preliminares, y focalizar as sus estudios.
• Podr prepararse para cada asignatura del examen con textos instructivos, cuestionarios y ejercicios de pr ctica sobre cada uno de los temas.
• Podr comprobar el grado de preparaci n que ha alcanzado con ex menes de pr ctica sobre todas las asignaturas del examen.
• Podr familiarizarse con el nuevo formato electr nico del examen, un desaf o adicional.

America's most trusted guide to the GED test―in Spanish

Preparaci n para el Examen de GED gives Spanish-speaking students intensive review and practice in all subject areas of the exam. It provides the ideal in-depth preparation for the Spanish-language version of the GED test.

For the thousands of students who take the Spanish-language GED test each year, this new version of McGraw-Hill classic guide provides a complete preparation course for the latest test format.

This book covers all four test subject areas―reasoning through language arts, social studies, science, and mathematical reasoning.

Preparaci n para el Examen de GED:

Walks readers step-by-step through all topics covered on the testIncludes a pretest for every section that helps readers identify strengths and weaknesses before studyOffers hundreds of exercises that reinforce new skillsOffers full-length posttests in every test subject, with complete explanations for every question

THE NATIONAL BESTSELLER!

Anyone can learn to invest wisely with this bestselling investment system!

Through every type of market, William J. O'Neil's national bestseller, How to MakeMoney in Stocks, has shown over 2 million investors the secrets to building wealth.O'Neil's powerful CAN SLIM(R) Investing System--a proven 7-step process for minimizingrisk and maximizing gains--has influenced generations of investors.

Based on a major study of market winners from 1880 to 2009, this expandededition gives you:

• Proven techniques for finding winning stocks before they make big price gains
• Tips on picking the best stocks, mutual funds, and ETFs to maximize your gains
• 100 new charts to help you spot today's most profitable trends

PLUS strategies to help you avoid the 21 mostcommon investor mistakes!

I dedicated the 2004 Stock Trader's Almanac to Bill O'Neil: 'His foresight, innovation, and disciplined approach to stock market investing will influenceinvestors and traders for generations to come.'
--Yale Hirsch, publisher and editor, Stock Trader's Almanac andauthor of Let's Change the World Inc.

Investor's Business Daily has provided a quarter-century of great financialjournalism and investing strategies.
--David Callaway, editor-in-chief, MarketWatch

How to Make Money in Stocks is a classic. Any investor serious about makingmoney in the market ought to read it.
--Larry Kudlow, host, CNBC's The Kudlow Report

The bestselling guide to Toyota's legendary philosophy and production system--updated with important new frameworks for driving innovation and quality in your business

One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today.

Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota's world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include:

• Completely revised data and updated information about Toyota's approach to competitiveness in the new world of mobility and smart technology
• Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way
• A fresh approach to leadership models
• The brain science and skills for learning to think scientifically
• How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy

Organized into thematic sections covering the various aspects of the Toyota Way--including Philosophy, Processes, People, and Problem Solving--this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage.

With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually flow value to satisfy customers, improve your leadership, and get quality right the first time.

Whether you are learning on your own or taking a beginning class, Practice Makes Perfect: Basic Spanish will support your study and build your confidence in your new language. Each bite-sized lesson of this bestselling guide focuses on just one key grammar concept, supported by essential vocabulary and clear examples of everyday usage. You will then learn to communicate in authentic Spanish: how to meet new people, engage in small talk, express ideas, and more.

More than 300 entertaining exercises will help you practice your new skills. And this third edition is also accompanied by flashcards and extensive audio recordings, available via app, that will provide a new dimension and flexibility to your study.

Practice Makes Perfect: Basic Spanish will help you master:

- High-frequency vocabulary across common themes
- Key verbs, such as ser, estar, tener, hacer, ir, poder, and their uses
- Saber vs conocer; por vs para, comparatives and superlatives
- Verb forms, sentence structures, and more

A groundbreaking approach to creating memorable messages that are easy to process, hard to forget, and impossible to ignore―using the latest in brain science

Audiences forget up to 90% of what you communicate. How can your employees and customers decide to act on your message if they only remember a tenth of it? How do you know which tenth they'll remember? How will you stay on their minds long enough to spark the action you need?

Many experts have offered techniques on how to improve your own memory, but not how to influence other people's memory--and impact their decisions. Drawing on the latest research in neuroscience and cognitive psychology, Carmen Simon, PhD, reveals how to avoid the hazards of random recall and deliver just the right amount of content. No more redundant meetings, rambling e-mails, or anemic presentations. In Impossible to Ignore, she shows you how to execute a proven three-step plan for persuasion:

1. Create cues that attract attention and connect with your audience's needs
2. Use memory-influencing variables to control what your audience remembers
3. Turn today's intentions into tomorrow's actions

This practical guide is filled with case studies, examples, and a checklist to help you put the power of cognitive science to work for your business. Whether you're giving a presentation, conducting a meeting, delivering training, making a sales pitch, or creating a marketing campaign, these field-tested techniques will help you develop content that speaks to people's hearts, stays in their heads, and influences their decisions. It's not just memorable--it's Impossible to Ignore.