The aim of most public sector digitization programmes is the status quo, delivered more cheaply. Rather than saving the public from bureaucracy, digital has created new administrative burdens. The public are engaged as consumers in a way that misunderstands the nature of what makes public services public. Instead of digital being recognised as critical to the operation of a modern state, it is too often an afterthought.
It's time to share the benefits of digital with the public more fully. This book describes the types of interaction we should expect from the next generation of public services, the digital platforms and infrastructure they will be built with, and the public sector design values needed to make them a reality. It includes thirty illustrated design patterns, ten strategic interventions, and global examples of emerging patterns in digital government. It also highlights some foundational ideas in computer science, design and public policy to show how the challenges posed by the digital state are neither novel nor new. The book will enable more policy professionals to think like technologists and designers, and it will help more technologists and designers to think about public policy.This book is for people worrying about their sinking ship. Based on experience, it is a guide for navigating the blockers, buzzwords and bloody-mindedness that doom any analogue organisation trapped into thinking that while the internet has changed the world, it won't change their world.
Companies that grew up on the web have changed our expectations of the services we rely on. We demand simplicity, speed and low cost. Organizations founded before the Internet aren't keeping up - despite spending millions on IT, marketing and 'innovation'. This revised, expanded second edition of Digital Transformation at Scale is a guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped their organizations pivot to this new way of working, and what lessons others can learn from their experience. It is based on the authors' experience designing and helping to deliver the UK's Government Digital Service (GDS). The GDS was a new institution made responsible for the digital transformation of government, designing public services for the Internet era. It snipped 4 billion off the government's technology bill, opened up public sector contracts to thousands of new suppliers, and delivered online services so good that citizens chose to use them over the offline alternatives, without a big marketing campaign. Other countries and companies noticed, with the GDS model now being copied around the world.All organizations are becoming service organizations. But most weren't built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how rapidly services change. Yet default working practices (governance, planning, funding, leadership, reporting, programme and team structures) inside large organizations haven't changed. Rather than modernize just one service at a time, it's the underlying organizational conditions that need to be transformed -- anything less is futile.
The Service Organization is the result of years of research and consulting, as well as dozens of interviews with executives. It explores significant challenges that leaders will recognize, and turns them into solvable puzzles by providing practical advice and tools that reimagine what the organization does from the perspective of its customers -- and it organizes the activity needed to deliver the best outcomes. This book is for everyone involved, from designers to technologists and from operational staff to policymakers and leaders. It includes surprisingly simple and doable, but non-obvious, steps that don't depend on seniority or pay band and that are typically overlooked by even the most progressive professions, teams and companies. Kate Tarling sets a bold, ambitious and practical agenda for all service organizations. Her book is full of behind-the-scenes examples from the global companies, public sector bodies and non-profits that are now delivering and leading successful services. It shows how to reinvent organizations so they rely not just on 'transforming technology' but on putting the success of their services at the heart of how they operate.It seems that just about every new technology that we bring to bear on improving our lives brings with it some downside, side effect or unintended consequence.
These issues can pose very real and growing ethical problems for all of us. For example, automated facial recognition can make life easier and safer for us - but it also poses huge issues with regard to privacy, ownership of data and even identity theft. How do we understand and frame these debates, and work out strategies at personal and governmental levels?
Technology Is Not Neutral: A Short Guide to Technology Ethics addresses one of today's most pressing problems: how to create and use tools and technologies to maximize benefits and minimize harms?
Drawing on the author's experience as a technologist, political risk analyst and historian, the book offers a practical and cross-disciplinary approach that will inspire anyone creating, investing in or regulating technology, and it will empower all readers to better hold technology to account.
If climate action remains marginal at this late hour, it will fail. The rapid, system-level change that we need to escape catastrophe will take unprecedented public mobilization. A 'silent majority' of citizens is now concerned about human-made climate change - and as ever more people wake up to the crisis and ask 'What can I do?', the climate movement must answer them without insisting on conformity.
In dismay at the inaction of governments on climate, emerging citizen groups are showing how people can use their real power and authentic voice to drive change. In the workplace, in politics and in local communities people are stepping forward both to demand transformation and to make it happen. At the same time, they're regenerating community and directing the wasted energy of us-and-them polarization back towards solidarity and resilience. This wave will grow if concerned individuals recognize that they're part of a climate majority: a formidable collective force for change. All proceeds from the sale of this book will support work by the Climate Majority Project to catalyse urgent citizen climate action.Studying any subject at degree level is an investment in the future that involves significant cost. Now more than ever, students and their parents need to weigh up the potential benefits of university courses. That's where the Why Study series comes in. This series of books, aimed at students, parents and teachers, explains in practical terms the range and scope of an academic subject at university level and where it can lead in terms of careers or further study. Each book tries to both enthuse the reader about its subject and answer the crucial questions that a college prospectus does not.
Studying any subject at degree level is an investment in the future that involves significant cost. Now more than ever, students and their parents need to weigh up the potential benefits of university courses. That's where the Why Study series comes in. This series of books, aimed at students, parents and teachers, explains in practical terms the range and scope of an academic subject at university level and where it can lead in terms of careers or further study. Each book tries to both enthuse the reader about its subject and answer the crucial questions that a college prospectus does not.
Whether we are thinking about the evolving climate crisis, the urgent need for geopolitical energy autonomy or the detrimental impact of the extractive economy on communities and nature around the world, it is clear that Europe faces a crucial challenge to transition its economy quickly towards one that provides everyone with the opportunity to live a good life within planetary boundaries. But the faster one needs to change, the greater the risk of people and regions being left behind. The development and implementation of a just transition is therefore essential for the times we are living in. This book, published in association with the Green European Foundation, asks what kinds of policy and funding do we need to make the transition happen in an equitable way, ensuring that the fundamental rights of all are guaranteed in an inclusive society? And how does this translate into the divergent realities of different regions in Europe, and in the Global South?
Travel is central to our lives. The transport system brings us the goods and services that we need and allows us to access the experiences and opportunities that we seek. Yet our transport system has many problems: congestion and overcrowding, noise, air pollution and carbon emissions, deaths and injuries, and the intrusion of vehicles into unsuitable locations. Much effort and money has been devoted to tackling these problems, over many years, but progress is slow.
Recognition of the urgent need to respond to climate change is prompting major transport developments - particularly a switch to electric vehicles - and it is also argued that the amount of travel we undertake will need to be reduced. The coronavirus pandemic caused a great shock to our travel patterns, showing us that we could manage with much less movement if we had to. But as the pandemic recedes, our travel behaviour is largely reverting to what it was before, albeit with less commuting to work and less shopping in person.
This book offers a comprehensive overview of the transport system. It looks at how it has developed, at how it will need to evolve to meet our need for travel - sustainably and economically - and at what our options are for meeting those needs.
The legal profession needs more than law. Whether you are a student, a law school, a university, a law firm or an in-house legal team, The Legal Team of the Future is the definitive guide to understanding and building the holistic skills required of those working in legal services now and in the future. Highlighting the importance of multidisciplinary teams working collaboratively to solve legal problems, the book introduces a 'Law+' model for the profession, comprising sixteen skills across four quadrants: Law+People, Law+Business, Law+Change and Law+Technology. As well as outlining each of the skills, the book explains how to build those skills as an individual, a law firm, an in-house team, a university or a law school. Designed for both lawyers and business professionals working in law, The Legal Team of the Future dispels the myth that the 'lawyer of the future' is solely responsible for the future of the profession, instead focusing on diverse individuals working within their own specializations. The Law+ model is more than an academic theory, containing real-world examples and case studies and devised by an expert in legal innovation who is still working in the field on a daily basis. This book is the guide you need to navigate the future of the legal profession and to stay ahead of the pack in delivering legal services to clients.
Published in association with the Foundation for European Progressive Studies (FEPS), this book examines the four factors that challenge the fate of the European social model: globalization, monetary union, Eastern enlargement and digitalization. As a former EU Commissioner for Social Affairs, the author represents the rare combination of a top policy maker and a profoundly knowledgeable political economist. Andor's book offers both first-rate analysis and imaginative ideas for the reforms needed to cope with these four factors. He leads us through the 'ups' of post World War II policy design in the West and the vision of a post-communist regime in the Centre-East before going on to examine the EU-wide 'downs' due to cultural neo-conservatism and the trajectory of EU macro governance. Having taken stock of some of the main threats to the social model, he goes on to highlight where common EU policy can be part of the solution, rather than part of the problem - which was too often the case in the past.