Providing feedback to others about their performance is a key developmental experience. But not all feedback is effective in making the best use of that experience. This book demonstrates how to make the feedback you give more effective so that others can benefit from your message.

In this new edition, we've updated how we talk about, teach, and demonstrate the SBI Feedback model, which has helped many leaders give actionable, direct, and objective feedback. We've also added material dealing with giving virtual feedback, and incorporated up-to-date research from both inside and outside CCL to make sure you can best meet the leadership challenges you face in today's world.

If your team isn't getting results, you may think the problem starts with a failure in leadership. While the person in charge may have issues, a leadership problem doesn't necessarily mean you have a leader problem. Leadership is not just about the people at the top, but is a social process, enabling individuals to work together as a cohesive group to produce collective results. This book will show you how to diagnose problems in your team by focusing on the three outcomes of effective leadership: direction, alignment, and commitment. By assessing where your group stands in each of these outcomes, you can plan and implement the changes necessary to get better results.

Listening well is an essential component of good
leadership. You can become a more effective listener
and leader by learning the skills of active listening.
Working relationships become more solid, based on trust,
respect, and honesty. Active listening is not an optional
component of leadership; it is not a nicety to be used to
make others feel good. It is, in fact, a critical component
of the tasks facing today's leaders.
In this new edition, we've added tips and advice dealing
with virtual active listening, and incorporated up-to-date
research from both inside and outside CCL to make sure
you can best meet the leadership challenges you face in
today's world.

A practical guide for gaining and maintaining strength through the trials and tribulations of leading and living.

Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife

Fortunately, there is more than one road to resilience. This clearly-written guide maps out how any worker at any level can be happier and healthier in the office and beyond.

Meg Jay, author of Supernormal: The Secret World of the Family Hero

Resilience That Works quashes the belief that working harder is the best way to address the challenges of the day. Instead, it presents eight effective practices you can implement immediately.

Elaine Biech, CPTD Fellow and author of Skills for Career Success

If you want to learn what resilience is, this book is a must read. If you want to learn practices to be more resilient, this book is a must-do.

Clemson G. Turregano, Leadership Professor of Practice, The Citadel

Ruderman, Clerkin, and Fernandez reinforced previous leadership lessons, gave language to things I intuitively felt, and gave me additional practices to activate and integrate into how I lead for impact.

Karen McNeil-Miller, President and CEO, The Colorado Health Foundation

As a leader, it's easy to push yourself to the brink of exhaustion. Responding to challenges with brute force may be effective for a brief time, but this approach eventually wears you down and compromises your ability to function. Drawing on scientific research and practical experience at the Center for Creative Leadership, Resilience That Works: Eight Practices for Leadership and Life offers an alternative-a portfolio of eight resilience practices to keep you healthy, focused, and functioning effectively long before crisis arises. Filled with concrete and actionable advice, Resilience That Works guides you through personalized strategies for developing lasting resilience.

Based on our experience in working with thousands of leaders, we know that effective communication, or simply, having better conversations every day is an essential leadership skill. Done the right way, effective communication skills can better connect you to people in productive ways, enable you to share your ideas more effectively, improve collaboration on teams, influence decisions, and get work done with clarity and ease. Done ineffectively, poor communication can lead to misunderstandings and confusion at best, and at their worst, can break down critical relationships.

Unfortunately, there's no simple trick for getting better at communication; it takes time, energy, intentionality, consistency, and practice. But there are techniques, many of which come from coaching, that you can use to improve the quality of your conversations, make them more productive, and maybe even more enjoyable too. Better Conversations Every Day provides practical tips, tricks, and concepts that anyone can use to communicate better, connect more deeply, build trust, and be more satisfied-inside and outside of work.

The Center for Creative Leadership's continuing studies of executives have found that learning on the job is the best way for a person to develop. Often people are given new positions in order to provide them with developmental experiences. But what if such a transfer is not possible? This report contains eighty-eight assignments that offer individual development opportunities on a current job.

Everyone has a reputation. Whether good or bad, your reputation precedes you, and can inhibit or enhance your professional goals. However, how do you actively nurture, develop, and manage how others see you? In this book, we'll discuss how crafting a brand can give you control of how you're perceived at work.From proven strategies from CCL experts, to practical advice you can implement immediately, Leadership Brand: Deliver on Your Promise can help you figure out the leader you want to be, and how to build the brand that can get you there.

One part of your job as a leader is to create commitment to your organization's vision. In order to do this, you have to communicate the vision effectively. In this guidebook we suggest many ways to communicate a vision. We also discuss how to deal with a resistant audience and what to do in the event that you yourself are resistant. You'll learn how to communicate a vision to others in ways that will help them understand it, remember it, and then go on to share it themselves.

This book is for leaders and managers looking to develop themselves and others. It is for training & development professionals, inside or working as independent consultants, who can use the book as a coaching tool, a blueprint for leader development plans, and in other ways .For leaders concerned with their development, dedicated to developing their people for more responsibilities, and committed to organizational sustainability, this book will help in those efforts.

What could you learn from a downed pilot struck behind enemy lines, a hiker lost on the Appalachian trail, or townspeople prepping for the zombie apocalypse? If you currently work for a toxic boss, the answer is A LOT. Your wilderness work calls for a strategy, and what you need in your pocket is this Guide (yes, it is pocket sized).

Built on research from the Center for Creative Leadership's Toxic Boss Project and written with a refreshing blend of humor as well as serious tips, The Toxic Boss Survival Guide is based on the experience of employees working in a wide variety of organizations. It identifies the six most common toxic bosses, describes the mindset you need to endure, and outlines a tactic-rich approach based on wilderness survival principles and the US Air Force's SERE School, including how to survive, evade, resist, and escape.

Leadership networking is not about collecting business cards or schmoozing. It's about building relationships and making alliances in service of others and in service of your organization's work and goals. This book will show you how to enhance your networks and become effective at leadership networking. By seeing networking as an integral part of your role as a leader and by taking action to develop and nurture related skills, you create benefits for yourself, your group, and your organization.

Your image can be either an asset or a liability for you as a leader. Image building is neither superficial nor unimportant. It's not about creating a false image, but recognizing genuine aspects of yourself that should be coming across to other people-but aren't. Crafting your image requires you to gain a clear picture of the image people are currently perceiving, decide what image you would like to portray, and develop the skills to close the gap.

Influence is an essential component of leadership. Your position in an organization and the power it gives you aren't always enough to motivate people to do what you ask. This guidebook will help you develop your influence skills to gain commitment from people at all levels: direct reports, peers, and bosses.

Leadership is shown when you're with each other, listening and learning from one another. -an introduction to leadership for kids!

Based on the Center for Creative Leadership's research-based Social-Emotional Leadership Framework, Building Bridges is a delightful tale using rhyming stanzas to present important leadership traits for kids. Watch kids display leadership as they work together to build a bridge for their playground.

If your team isn't getting results, you may think the problem starts with a failure in leadership. While the person in charge may have issues, a leadership problem doesn't necessarily mean you have a leader problem. Leadership is not just about the people at the top, but is a social process, enabling individuals to work together as a cohesive group to produce collective results. This book will show you how to diagnose problems in your team by focusing on the three outcomes of effective leadership: direction, alignment, and commitment. By assessing where your group stands in each of these outcomes, you can plan and implement the changes necessary to get better results.