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With Fitness After 40, regain the energy and physique of a teenager in no time.
Your body is getting older, those stairs are looking steeper, and your bones are cracking louder. The unavoidable fact is that your body is aging. However, that doesn't have to impact your fitness level. Forget how many candles were on your last birthday cake--if you exercise smarter, you can remain youthful, energetic, and strong.
As an academic orthopedic surgeon and internationally recognized authority on active aging and mobility, Dr. Vonda Wright has created a unique medical program designed to target the fitness and performance needs of mature athletes. In this invaluable resource, Wright reveals how anyone can use flexibility, aerobic exercise, and strength training to maximize the benefits of their fitness regime.
You will learn how to:
Fitness After 40 for all maturing adults includes 20 Minutes to Burn workouts, a six-week total-body plan, and the latest information on nutrition, injury prevention, joint preservation, and the mind/body connection for all maturing adults.
Project mishaps are all too common but often easy to avoid. Fundamentals of Project Management gets both new and current managers up to speed on the basics--the first crucial step for completing projects timely and on budget.
Having already helped many generations of project managers navigate the ins and outs of every aspect of successful project management, this revised edition remains the perfect resource for succeeding in this complex discipline that has changed greatly in recent years.
In Fundamentals of Project Management, management expert Joseph Heagney contains new information on topics including:
Fully updated in accordance with the latest version of the Project Management Body of Knowledge (PMBOK(R)), this all-encompassing book contains expanded coverage on areas such as estimating, stakeholder management, procurement management, creating a communication plan, project closure, PMP certification requirements and more.
Full of tools, techniques, examples, and instructive exercises, Fundamentals of Project Management will refresh your knowledge and equip you with the proper skills to succeed.
Every manager has to deal with difficult employees. However, what separates the great managers is their ability to turn them into productive team players.
Control freaks. Narcissists. Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need to be dealt with, and you are the unlucky one with that job description.
This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager resets to that fundamental principle, the potential for change can reveal itself in even the most hopeless situations.
Written by tech industry expert Alan Willett, Leading the Unleadable explains how to:
Are you a great manager? Of course you believe you are. So don't just put up with your difficult employees. Anyone can do that.
Turn them into the tremendous team players everyone wants them to be!
As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done.
In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others more winsomely.
People Styles at Work . . . and Beyond teaches you how to:
At work, at home, and even while you're out running errands, your ability to relate to others affects how well you get things done. This book provides a self-assessment to determine which style you are and then uses that information to gauge how you should interact with others.
Now including all new material on personal relationships, parenting, and more, People Styles at Work . . . and Beyond is the ultimate how-to guide that can help you avoid conflicts and enhance important relationships.
The wide-ranging umbrella of facility management covers everything from technology systems to disaster recover planning to zoning compliance...and that's just getting started.
Facilities management is a multidisciplinary function that requires a deep knowledge of the entire business and physical planning cycle. Undoubtedly, the sheer scope of duties requires a far-reaching reference for staying abreast of the latest innovations and best practices. The Facility Management Handbook is the answer.
This guide shares insightful overviews, case studies, and practical guidelines that pave the way for successful planning, budgeting, real estate transactions, construction, emergency preparedness, security, operations, maintenance, and more.
The thoroughly revised fourth edition examines cutting-edge technologies and includes new information on:
The Facility Management Handbook is the one-stop resource every facility manager must have to master a broad scope of duties while staying current on innovations and best practices.
They say that numbers don't lie, but what if you can't even read them? Discover how great managers use financial data to guide decisions.
Financial analysis reports, budgeting reports, forecasting and measuring reports--sometimes they all run together, don't they? The Essentials of Finance and Accounting for Nonfinancial Managers is here to help.
This new edition of a business classic demystifies finance and accounting and gives managers the tools they need to make better decisions.
Complete with fresh insights, case studies, and street-level exercises to help non-numbers people master the numbers game, this guide reveals how to:
The numbers are too important to allow others to translate for you. The Essentials of Finance and Accounting for Nonfinancial Managers shows you how to read them yourself.
Imagine the impact on future decisions when you grasp not only what the numbers mean but can use that insight to drive your business forward.
A guide designed to help a new generation of managers and HR professionals adopt a positive, proven method for getting problem employees back on track.
More than 30 years ago, performance expert and author Dick Grote developed a powerful, nonpunitive discipline system that turned a troubled Frito-Lay plant from a hotbed of employee sabotage and toxic relations into a productive, respectful environment. Grote's method spread to other companies, and gained national recognition with the 1995 release of the first edition of Discipline Without Punishment.
Despite the effectiveness of the DWP method, many supervisors and workplaces continue to cling to their long-established fear-based approaches that instill lots of resentment, with little or no payback in improved performance.
In this newest edition of Discipline Without Punishment, you will find:
This book remains an eye-opening, forward-looking, practical guide to making your disciplinary system equitable and effective. Discipline Without Punishment has become a management classic, helping thousands of companies and managers move to a responsibility-based approach for handling unacceptable performance, problem behaviors, and excessive absenteeism.
Learn how to master the one skill you can't do without in today's global economy.
As an award-winning author and global business leader, David Livermore applies his social science and cultural intelligence (CQ) expertise to teach others how to thrive in increasingly multicultural workplaces and a globalized world. Now, in this essential book, he shows you how to leverage the benefits of cultural intelligence for themselves--including improved decision-making, negotiation, networking, and leadership skills--to gain a crucial advantage in the crowded job market.
In The Cultural Intelligence Difference, you'll explore:
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence needed to truly bridge the cultural gaps that exist in every workplace.
The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesse--and success.
Despite the high-tech tools available to salespeople today, the most personal method still works best. Through storytelling, a salesperson can explain products or services in ways that resonate, connect people to the mission, and help determine what decisions are made.
A well-crafted story can pack the emotional punch to turn routine presentations into productive relationships. In Sell with a Story, organizational storytelling expert and author Paul Smith focuses his popular and proven formula to the sales arena.
Smith identifies the ingredients of the most effective sales stories and reveals how to:
Learning from model stories, skill-building exercises, and enlightening examples from Microsoft, Costco, Xerox, Abercrombie & Fitch, Hewlett-Packard, and other top companies, you will soon be able to turn their personal experiences into stories that introduce yourself, build rapport, address objections, add value to the product, bring data to life, create a sense of urgency...and most importantly, sell!
If you want to become a better communicator and transform your sales results, Sell with a Story is for you.
This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations.
Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees' limited time on more valuable work? These obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI). Thankfully, though, you don't have to be a BPI expert to resolve these situations and find the results your business needs to find success again.
Written by experienced process analyst Susan Page, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to:
Complete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas, The Power of Business Process Improvement is your solution to turning your business into the well-oiled machine you know it can be.
Sales may have chosen you--and you've suddenly found yourself in a profession you're not fully prepared for. Learn how to navigate your career effectively with this invaluable resource.
Sales training expert and author Chris Lytle offers advice and inspiration new salespeople might have missed when they skipped the career-planning stage--and provides the tools you need to fast-track your sales success.
Filled with money-generating strategies, humorous yet instructive anecdotes, thought-provoking axioms, and powerful tools, The Accidental Salesperson includes guidance on:
Lively, entertaining, and mercifully free of the dull theories, manipulative methods, and high-pressure tactics of most sales books--the fully updated second edition of The Accidental Salesperson guides you through every aspect of selling to customers in today's marketplace.
Learn how to give powerful, on-target speeches that capture an audience's attention and drive home a message.
Splashy slides, confident body language, and a lot of eye contact are fine and well. However, if a speech is rambling, illogical, or just plain boring, the impact will be lost. The key is not just in the delivery techniques, but in tapping into the power of language.
Prepared by award-winning writer and journalist Richard Dowis, The Lost Art of the Great Speech covers every essential element of a great speech, including:
Plus, this authoritative speech-writing guide includes excerpts from some of history's most memorable speeches--eloquent words to contemplate and emulate. Discover how to not only write a great speech, but also how to deliver it even better.
The ultimate guide to navigating the increasingly complicated world of export and import guidelines.
International business is more complex today than ever before, from customs and export control requirements, and distributors versus agents to payment mechanisms, insurance, and transportation.
Featuring dozens of sample contracts, procedures, checklists, and ready-to-use forms, Export/Import Procedures and Documentation is an authoritative voice in the ever-changing, often-confusing world of international laws and regulations.
This revised fifth edition contains new and expanded information on topics including:
You no longer have to worry about all the dos, don'ts, and details of the vast world of importing/exporting. Export/Import Procedures and Documentation has done it for you already.
How can the contemplations and teachings of a man who lived in ancient Greece help you in your role leading a tech giant or a restaurant chain?
Though skills and experience may have landed you your position, they don't make you a great leader. Instead, true leaders evolve out of those who learn to look within and question themselves before they try to lead anyone else.
In this book, aspiring leaders will explore ideas from the greatest thinkers of all time--including Aristotle, Heraclitus, Sophocles, Hesiod, and others--and learn how each of these classic teachings applies to the challenges of the modern workplace.
In The Ten Golden Rules of Leadership, teachings discussed and related to the twenty-first-century work environment include:
Whether you have already been entrusted with a leadership position or you aspire to have that responsibility one day, your success in that role begins and ends with you--knowing who you are, what you believe in, and what you are capable of. Within The Ten Golden Rules of Leadership, you will learn the questions you need to reflect on in order to discover what kind of leader you can be.
Become a better salesperson by learning to debunk the sales myths and focus your strategy on a proven approach that will drive the results you want.
Can succeeding in sales be as simple as hooking up the latest CRM tool or perfecting your social media profiles and waiting for qualified leads to show up in your inbox? Are you having trouble believing what the new self-proclaimed experts post on LinkedIn and beginning to question their proclamation that everything in sales has changed?
The one constant in the world of sales is the noise from self-titled experts and thought leaders informing you of the latest tools, tricks, and strategies that you should utilize. However, ironically, the more modern solutions you adopt, the harder it is to get results.
Bestselling author and sales expert Mike Weinberg offers a wake-up call to salespeople and sales leaders on how to bypass the noise so you can start winning more, new sales.
In Sales Truth, Weinberg shares some of the truths you'll learn including:
Look no further than Weinberg's powerful principles and proven strategies to help you become a professional sales master and create more new sales opportunities.
Based on interviews with fifteen top financial advisors, each doing several million dollars' worth of business every year, this priceless tool contains universal principles to guide both veteran and new financial professionals to immediate success. The Million-Dollar Financial Advisor distills these success principles into thirteen distinct step-by-step lessons that teach readers how to build and focus on client relationships, have a top advisor mindset, develop a long-term approach, and much more. The book also features two complete case studies, featuring a best of the best advisor whose incredible success showcases the power of all the book's principles working together in concert, and an account of a remarkable and inspiring career turn around that demonstrates it's never too late to reinvent yourself. Brimming with practical advice from author David J. Mullen and expert insights from his interview subjects, The Million-Dollar Financial Advisor equips any financial advisor to succeed-- regardless of market conditions.
What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't.
For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with:
proven tips and strategies for exceeding customer needs and expectations,
determining the right times to bend or break the rules,
becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers,
understanding cultural and generational differences,
and coping effectively with your most challenging customers.
Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips -- perfect for review time, creating development plans, and monitoring performance year-round.
Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as much fun as a trip to the dentist.
This phrasebook puts the right words in your hands with phrases that managers, supervisors, and HR professionals can use to help them properly evaluate performance and make the whole process much smoother.
In 2600 Phrases for Effective Performance Reviews, renowned career expert Paul Falcone covers the 25 most commonly-rated performance factors including:
Falcone also shares job-specific parameters that apply in sales, customer service, finance, and many other areas and industries. 2600 Phrases for Effective Performance Reviews is useful not just for review time but will also be instrumental in creating job descriptions and development plans as well as monitoring performance, progress, and problems year-round.
If you're an advisor, whether you need a push or not, and regardless if you're new or old to the business, this guide will help add instant value to your practice.
Using the proven method author David J. Mullen Jr. has taught at Merrill Lynch and is famous for in the industry, The Million-Dollar Financial Services Practice guides aspiring brokers on their journey toward building a lucrative financial services practice. Templates, scripts, letters, and tried-and-true market action plans work together to give you the skills you need to get the appointment, convert prospects to clients, build relationships, retain clients, use niche marketing successfully, and increase the products and services each client uses.
In The Million-Dollar Financial Services Practice, you will gain insight into practical areas often overlooked by other industry guides, including:
Updated with new strategies for acquiring affluent clients, the second edition of The Million-Dollar Financial Services Practice includes tips on offering wealth management services, using social media, leveraging alumni marketing, and targeting successful relators as clients to help today's financial service professionals become top producers.