ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy.

ITIL^(R) 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.

The book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.

Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.

This second edition has been updated to align with amendments to the ITIL^(R) 4 Foundation syllabus, including:

A perfect companion before, during and after your ITIL exam - buy your copy today.

ITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Financial Times Business Book of the Year Finalist

Illuminating and very timely . . . a fascinating -- and sometimes alarming -- survey of big data's growing effect on just about everything: business, government, science and medicine, privacy, and even on the way we think.
--New York Times

It seems like big data is in the news every day, as we read the latest examples of how powerful algorithms are teasing out the hidden connections between seemingly unrelated things. Whether it is used by the NSA to fight terrorism or by online retailers to predict customers' buying patterns, big data is a revolution occurring around us, in the process of forever changing economics, science, culture, and the very way we think. But it also poses new threats, from the end of privacy as we know it to the prospect of being penalized for things we haven't even done yet, based on big data's ability to predict our future behavior. What we have already seen is just the tip of the iceberg.

Big Data is the first major book about this earthshaking subject, with two leading experts explaining what big data is, how it will change our lives, and what we can do to protect ourselves from its hazards.

An optimistic and practical look at the Big Data revolution -- just the thing to get your head around the big changes already underway and the bigger changes to come.
--Cory Doctorow, boingboing.com

AI promises to transform our world, supercharging productivity and driving new innovations. Taming the Machine uncovers how you can responsibly harness the power of AI with confidence.

AI has the potential to become a personal assistant, a creative partner, an editor and a research tool all at once. But it also represents a threat to your livelihood, data and privacy. Taming the Machine offers the practical insights and knowledge you need to work with AI with an ethical and responsible approach.

In this book, celebrated AI expert and ethicist Nell Watson offers practical insights on how you can ethically innovate with AI. It delves into the ethical issues of unbridled AI, highlighting the challenges that it will bring to society and business unless we fortify cybersecurity, safeguard our data, and understand the dangerous potential of artificial intelligence.

Step into the future and supercharge your performance safely by Taming the Machine.

Today's world is built off basic technology. Switches, resisters, circuits, and boards allow electrical current to travel to specific places within a device resulting in specific actions taking place. An example of this would be a light switch. When we flip a light switch in either direction, we will either turn on the light or turn it off. Understanding why this occurs and what can be done with this simple technology is the basis for tools like the Arduino.

What Is an Arduino? An Arduino is a low-cost open-source microcontroller board which is programmed using the Arduino IDE. It is basically a microprocessor with I/O pins that allows you to control external devices and sensors. You can use it to create anything from a simple robot to a complex video game. The Arduino is designed to be used with other electronic components such as resistors, capacitors, transistors, LEDs, push buttons, and relays. The Arduino can also be used with temperature sensors, accelerometers, GPS modules, etc.

Cloud Services in a Month is a step-by-step, no-nonsense guide to building an extremely profitable cloud service business for the SMB (small and medium business) market. Filled with practical advice based on the author's experience over more than a decade, this guide is the playbook you will use for success in the Cloud.

Karl Palachuk is one of the most well-known and respected authors and pioneers in the Managed Services industry and has sold and delivered millions of dollars of Cloud services to his clients. In this book he shares exactly how he did it.

Palachuk spells out all the details you need to build a Cloud Five-Pack(TM) - The custom bundled offering of services you will market, sell, and deliver to your prospects and customers. Chock full of additional assets such as spreadsheets, checklists, processes, and more, Cloud Services in a Month includes everything you need to hit the ground running - even if you're not a Cloud expert.

Whether you have a time-and materials, professional services, or managed services practice, Cloud Services in a Month reveals how to incorporate Cloud services into your existing solution stack and up-sell and cross-sell the Cloud with your existing services in 30 days.

Palachuk's other books includes Managed Services in a Month, The Managed Services Operations Manual, Service Agreements for SMB Consultants, Project Management in Small Business, and The Network Documentation Workbook.

Mastering ArchiMate Edition 3.2 is the fifth edition of a much praised book about the ArchiMate(R) Enterprise Architecture Modeling Language, which is a standard and a Registered Trade Mark of The Open Group. The book gives an introduction to the language, then goes on to show you key aspects of successful modeling, and many different patterns for its use. From Business to Infrastructure, from Risk & Security to Application Exploitation and Maintenance.

While the aim of the book is to teach the language, it often also offers necessary background, so that the patterns can make sense to the reader not familiar with a subject. Thus, it also contains introductions to subjects such as virtualization, bitcoin/blockchain, infrastructure as code, processes versus functions, SOA/API, ESB, Terminal Services, etc. It also contains a short introduction to BPMN(TM) in order to describe a linking of both major languages.

Forewords by Marc Lankhorst and Jean-Baptiste Sarrodie.

Gerben Wierda (1961) is author of Chess and the Art of Enterprise Architecture, and used to be Lead Architect at APG, one of the largest Fiduciary Managers in the world. Before, he was Lead Architect of the Judiciary of The Netherlands, and Lead Architect of APG Asset Management. He has overseen the construction of one of the largest single ArchiMate models in the world to date. He holds an M.Sc. in Physics from the University of Groningen and an MBA from RSM Erasmus, Rotterdam.

BASICS OF PREPRESS: A COMPREHENSIVE GUIDE serves as an essential reference for students in printing and graphic design, as well as for beginners entering the graphic design field. This guide provides a detailed overview of the entire prepress process, making it an invaluable resource for anyone looking to understand the intricacies involved in preparing digital files for printing.

This updated go-to resource offers guidance on how to manage technology policies across a school community, secure funding and facilitate training for the educators and leaders you support.

Technology coordinators and facilitators must be able to navigate the complexities of a school community's technology needs and serve a variety of individuals, including students, teachers and administrators. With its detailed, practical approach, The Technology Coordinator's Handbook has established the standard in clarifying the wide variety of tasks and responsibilities faced by those in this critical role. Readers will learn how to be more effective learners and leaders so they can better assist students and teachers in managing technology use and dealing with technology challenges. The book also offers strategies for education leaders to successfully integrate technology into school and district operations.

This expanded edition includes two brand-new chapters covering online and blended learning, and the future of the technology coordinator role. Additionally, the authors follow up with educators featured in the previous addition, who offer insights and discuss how the position has evolved due to the COVID-19 pandemic. The authors have also assembled a broad range of teachers, administrators and technology coordinators from around the country to offer guidance for those in this role.

This new edition also includes:

• Helpful hints and toolbox tips from featured educators around the United States.
• Updates to each chapter's essential questions and associated answers to help readers fully understand an issue and find the best solution to a problem.
• A professional development focus topic for each chapter, sourced from the edtech professionals featured in the book.
• Digital components including templates, checklists, editable forms, technology leader job descriptions and more.

Technology coordinators, teacher educators and administrators will walk away with a 360-degree view of the technology coordinator's role, and a new appreciation for teaching and learning with technology.

Audience: Technology coordinators and coaches; teacher educators; and elementary and secondary school leaders

AI promises to transform our world, supercharging productivity and driving new innovations. Taming the Machine uncovers how you can responsibly harness the power of AI with confidence.

AI has the potential to become a personal assistant, a creative partner, an editor and a research tool all at once. But it also represents a threat to your livelihood, data and privacy. Taming the Machine offers the practical insights and knowledge you need to work with AI with an ethical and responsible approach.

In this book, celebrated AI expert and ethicist Nell Watson offers practical insights on how you can ethically innovate with AI. It delves into the ethical issues of unbridled AI, highlighting the challenges that it will bring to society and business unless we fortify cybersecurity, safeguard our data, and understand the dangerous potential of artificial intelligence.

Step into the future and supercharge your performance safely by Taming the Machine.

BPMN (Business Process Model and Notation) is the established standard for business process modeling. Only a few years after its first publication, it has gained widespread adoption in practice. All important modeling tools support BPMN diagramming. It is possible to create business-oriented diagrams, but also technical models for process execution in business process management systems (BPMS). This book provides a stepwise introduction to BPMN, using many examples close to practice. Starting with the basic elements for modeling sequence flow, all BPMN 2.0 diagrams are presented and discussed in detail. You will gain a profound understanding of the complete notation, and you will be able to make correct use of the different language elements. In the second edition, a collection of useful modeling patterns has been added. These patterns provide best-practice solutions for typical problems arising in the practice of process modeling.

Database skills are among the most in-demand IT skills. With its practical, accessible approach, Coronel/Morris' market-leading DATABASE SYSTEMS: DESIGN, IMPLEMENTATION, & MANAGEMENT, 14th edition, equips you with a solid foundation in database design and implementation for today's market. The authors blend foundational theory, the latest real-world practices and the skills employers want. Straightforward writing and vivid illustrations make even complex concepts easy to understand. You'll learn the key to successful database implementation as you study how to properly design databases that fit within the larger strategic data environment. Expanded coverage includes big data analytics, NoSQL and data visualization technologies. In addition, the MindTap digital platform gives you real-world, hands-on practice to help you prepare for a successful career in database design and management.

ITIL(R) 4 Direct, Plan and Improve

If you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement - a must-have skillset practitioners should seek beyond Foundation level.

DPI is the only one of the ITIL 4 advanced level courses that leads to both Managing Professional (MP) and Strategic Leader (SL) status. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills needed to improve themselves and their organisation by way of effective strategic direction and delivering continual improvement.

An excellent supplement to any training course

ITIL(R) 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification is a study guide designed to help students pass the ITIL(R) 4 Direct, Plan and Improve module.

The majority of this book is based on the AXELOS ITIL(R) 4: Direct, Plan and Improve publication and the associated DPI Strategist syllabus. It provides students with the information they need to pass the DPI exam, and help them become a successful practitioner.

Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITIL 4 Strategic Leader (SL) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles, the book covers:

Key concepts;

Scope, key principles and methods;

The role of governance, risk and compliance;

Continual improvement;

Organisational change management;

Measurement and reporting;

Value streams and practices; and

Exam preparation.

A useful tool throughout your career

In addition to being an essential study aid, the author -- a seasoned ITSM professional -- also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam.

The essential link between your ITIL qualification and the real world - buy this book today!

ITIL(R) is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

About the author

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.

Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.

The aim of this book is to provide comprehensive coverage of topics in Unit 1 of the BTEC Level 3 course in Information Technology in an interesting and approachable manner. If you are studying this course, you need to notice, read about, experience and analyse the impact and implications of current and emerging digital technologies. Examples and case studies from scenarios and events that have recently been in the news are used to bring the subject to life. Reading and discussing articles from quality newspapers, whether printed or online, discussing relevant TV documentaries, noticing and analysing the use of digital technology in countless aspects of life, as well as learning from a textbook, are all going to contribute to a successful exam result.

The book is divided into six sections corresponding to the six Learning Aims outlined in the specification, complementing each of the PG Online teaching resource packs. These sections are divided into between four and eight chapters, each containing material that can be covered in one or two lessons. The chapters have in-text questions which can be used as discussion points in a lesson. An extra chapter at the end of Learning Aim B on Drawing System Diagrams will be useful for students faced with a question on the exam for which they are required to draw such a diagram.

In addition to almost 100 in-text questions and discussion points, there are over 80 end-of-chapter exercises that are designed to give practice in answering exam-style questions, using command words such as state, describe, explain, analyse. As much practice as possible is needed in answering such questions and getting feedback from the teacher so as to understand how to gain the maximum possible marks in the final exam.

Gain an overview of the core principles of IS and how it is practiced today as the concise, nine-chapter FUNDAMENTALS OF INFORMATION SYSTEMS, 9th edition combines the latest research with the most current coverage available. The book addresses analytics; big data; business intelligence; cloud computing; cybercrime and information system security; e-commerce; enterprise systems; ethical, legal, and social issues of information systems; mobile computing solutions; and systems acquisition and development. You learn how information systems can increase profits and reduce costs as you explore the latest information on artificial intelligence, change management, consumerization of information systems, data governance, energy and environmental concerns, global IS challenges, Internet of Everything, Internet censorship and net neutrality, IS careers, and virtual teams. Leading online MindTap help you further maximize success as an employee, decision maker, and business leader.

An approachable, hands-on guide to understanding how computers work, from low-level circuits to high-level code.

How Computers Really Work is a hands-on guide to the computing ecosystem: everything from circuits to memory and clock signals, machine code, programming languages, operating systems, and the internet.

But you won't just read about these concepts, you'll test your knowledge with exercises, and practice what you learn with 41 optional hands-on projects. Build digital circuits, craft a guessing game, convert decimal numbers to binary, examine virtual memory usage, run your own web server, and more.

Explore concepts like how to:

Think like a software engineer as you use data to describe a real world concept

Use Ohm's and Kirchhoff's laws to analyze an electrical circuit

Think like a computer as you practice binary addition and execute a program in your mind, step-by-step

The book's projects will have you translate your learning into action, as you:

Learn how to use a multimeter to measure resistance, current, and voltage

Build a half adder to see how logical operations in hardware can be combined to perform useful functions

Write a program in assembly language, then examine the resulting machine code

Learn to use a debugger, disassemble code, and hack a program to change its behavior without changing the source code

Use a port scanner to see which internet ports your computer has open

Run your own server and get a solid crash course on how the web works

And since a picture is worth a thousand bytes, chapters are filled with detailed diagrams and illustrations to help clarify technical complexities.

Requirements: The projects require a variety of hardware - electronics projects need a breadboard, power supply, and various circuit components; software projects are performed on a Raspberry Pi. Appendix B contains a complete list. Even if you skip the projects, the book's major concepts are clearly presented in the main text.

Why has median income stopped rising in the US? Why is the share of population that is working falling so rapidly? Why are our economy and society are becoming more unequal? A popular explanation right now is that the root cause underlying these symptoms is technological stagnation-- a slowdown in the kinds of ideas and inventions that bring progress and prosperity. In Race Against the Machine, MIT's Erik Brynjolfsson and Andrew McAfee present a very different explanation. Drawing on research by their team at the Center for Digital Business, they show that there's been no stagnation in technology -- in fact, the digital revolution is accelerating. Recent advances are the stuff of science fiction: computers now drive cars in traffic, translate between human languages effectively, and beat the best human Jeopardy players. As these examples show, digital technologies are rapidly encroaching on skills that used to belong to humans alone. This phenomenon is both broad and deep, and has profound economic implications. Many of these implications are positive; digital innovation increases productivity, reduces prices (sometimes to zero), and grows the overall economic pie. But digital innovation has also changed how the economic pie is distributed, and here the news is not good for the median worker. As technology races ahead, it can leave many people behind. Workers whose skills have been mastered by computers have less to offer the job market, and see their wages and prospects shrink. Entrepreneurial business models, new organizational structures and different institutions are needed to ensure that the average worker is not left behind by cutting-edge machines. In Race Against the Machine Brynjolfsson and McAfee bring together a range of statistics, examples, and arguments to show that technological progress is accelerating, and that this trend has deep consequences for skills, wages, and jobs. The book makes the case that employment prospects are grim for many today not because there's been technology has stagnated, but instead because we humans and our organizations aren't keeping up.

The interrelation of globalization, communication, and media has prompted many individuals to view the world in terms of a new dichotomy: the global wired (nations with widespread online access) and the global tired (nations with very limited online access). In this way, differing levels of online access have created an international rift - the global digital divide. The nature, current status, and future projections related to this rift, in turn, have important implications for all of the world's citizens. Yet these problems are not intractable. Rather, with time and attention, public policies and private sector practices can be developed or revised to close this divide and bring more of the world's citizens to the global stage on a more equal footing. The first step in addressing problems resulting from the global digital divide is to improve understanding, that is, organizations and individuals must understand what factors contribute to this global digital divide for them to address it effectively. From this foundational understanding, organizations can take the kinds of focused, coordinated actions needed to address such international problems effectively. This collection represents an initial step toward examining the global digital divide from the perspective of developing nations and the challenges their citizens face in today's error of communication-driven globalization. The entries in this collection each represent different insights on the digital divide from the perspectives of developing nations - many of which have been overlooked in previous discussions of this topic. This book examines globalization and its effects from the perspective of how differences in access to online communication technologies between the economically developed countries and less economically developed countries is affecting social, economic, educational, and political developments in the world's emerging economies. This collection also examines how this situation is creating a global digital divide that will have adverse consequences for all nations. Each of the book's chapters thus presents trends and ideas related to the global digital divide between economically developed countries and less economically developed nations. Through this approach, the contributors present perspectives from the economically developing nations themselves versus other texts that explore this topic from the perspective of economically developed countries. In this way, the book provides a new and an important perspective to the growing literature on the global digital divide. The primary audiences for this text would include individuals from both academics and industry practitioners. The academic audience would include administrators in education; researchers; university, college, and community college instructors; and students at the advanced undergraduate and graduate levels.

Are you at a crossroads, eager to break into the captivating world of cybersecurity but feeling overwhelmed and lost? These pages hold your pathway to transformation.

Are you struggling to find a comprehensive guide to kick-start your cybersecurity journey? Does your limited experience make securing your first job seem insurmountable? Navigating the intricate cybersecurity landscape can be daunting, especially without proper guidance. Many share your aspirations, facing similar hurdles without a roadmap to guide them.

Introducing The Cyber Blueprint: Building Your Foundation for a Lucrative Career. Imagine a journey where every step is paved with guidance, every challenge is transformed into an opportunity, and every doubt is dissolved by unwavering clarity.

Whether you're a student, a professional looking to transition into cybersecurity, or simply someone passionate about protecting digital assets, this book provides a clear, step-by-step roadmap to help you achieve your goals. With practical examples, real-world case studies, and expert insights, Cyber Blueprint is more than just a book; it's your launchpad to a successful and fulfilling career in cybersecurity.

What You'll Discover:

• AI for Business Transformation: Strategies to leverage AI as a driver of sustainable growth and competitive advantage.
• Ethical AI and Human-Centric Leadership: Learn the principles of ethical AI integration and how to lead with purpose.
• Data-Driven Decision Making: Discover how AI analytics can unlock insights and shape smarter, more impactful decisions.
• Future of AI in Personal Growth: Explore the potential of AI to enhance personal development and expand human capabilities.
• The Wisdom Spire Framework: A unique model to guide businesses in implementing AI-driven change responsibly and effectively.

Who This Book Is For:

• Business Professionals and Executives looking to harness AI for strategic growth
• Tech Enthusiasts and Innovators eager to stay ahead of AI trends and applications
• Leaders Committed to Ethical AI who want to understand the balance of AI power with human values
• Personal Growth Seekers interested in the transformative potential of AI for self-improvement and well-being

AN ECONOMIST BEST BOOK OF 2022

At a time when AI and digital platforms are under fire, Orly Lobel, a renowned tech policy scholar, defends technology as a powerful tool we can harness to achieve equality and a better future.

Much has been written about the challenges tech presents to equality and democracy. But we can either criticize big data and automation or steer it to do better. Lobel makes a compelling argument that while we cannot stop technological development, we can direct its course according to our most fundamental values.

With provocative insights in every chapter, Lobel masterfully shows that digital technology frequently has a comparative advantage over humans in detecting discrimination, correcting historical exclusions, subverting long-standing stereotypes, and addressing the world's thorniest problems: climate, poverty, injustice, literacy, accessibility, speech, health, and safety.

Lobel's vivid examples--from labor markets to dating markets--provide powerful evidence for how we can harness technology for good. The book's incisive analysis and elegant storytelling will change the debate about technology and restore human agency over our values.