This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations.

Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees' limited time on more valuable work? These obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI). Thankfully, though, you don't have to be a BPI expert to resolve these situations and find the results your business needs to find success again.

Written by experienced process analyst Susan Page, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to:

• Eliminate duplication and bureaucracy
• Control costs
• Establish internal controls to reduce human error
• Test and rework the process before introducing it
• Implement the changes

Complete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas, The Power of Business Process Improvement is your solution to turning your business into the well-oiled machine you know it can be.

A crucial element of quality control is inspection, but attempting to inspect every product can be impractical. This book covers both the statistical and practical approaches for selecting a particular sampling plan from the c=0 table. Using the plans found in this book can help ensure that you meet your zero defects objectives while saving your company time and money. Zero Acceptance Number Sampling Plans was originally developed to provide equal or greater consumer protection with less inspection than the Department of Defense's (DoD's) military standard 105 (MIL-STD-105E). This book offers a set of plans for lot-by-lot inspection with the acceptance number in all cases as zero. Although the DoD canceled MIL-STD-105, the c=0 sampling plans have stood the test of time. After years of extensive application by aerospace, defense, medical device, commercial manufacturing, and service industries, these plans are still used today as a standard for many organizations to deliver quality products. This sixth edition includes only the original c=0 table as published in the fourth and all previous editions and eliminates conflicting information in the fifth edition tables.

The construction industry faces major headwinds--from fluctuating markets and attracting enough talent to unreasonably tight margins, and so much more. Yet some elite contractors consistently achieve double or triple the profits through these challenges.

What's the key to their success?

After advising hundreds of contractors for fifteen years, author Chad Prinkey knows it comes down to having the right systems and culture in place across your business. In his book Well Built, Prinkey lays out the roadmap for contractors to make meaningful upgrades in how they operate, strategize, manage teams, win new business, and deliver for customers. You'll learn the step-by-step process contractors can use to join the top 2% and gain durable competitive advantages that increase profits for the long haul.

Real transformation doesn't happen overnight--but with Prinkey's straightforward methodology, construction executives finally have a clear path to reach the top tier of industry performers.

Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things right for the people we serve. And the fact is, every employee is the first point of contact for one complaint or another. Ideally, every person in your organization should be adept at handling complaints, so they can nip complaints in the bud. This booklet is a straightforward guide to handling complaints effectively. Designed for the frontline employee, it explores the basics of identifying the problem, listening, exploring options, following through and getting the right people involved. This is a great tool for managers and educators to use with staff to develop positive attitudes and concrete skills for turning dissatisfaction into satisfaction through effective communication.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

The definitive, fully up-to-date guide to continuous improvement in the workplace

An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended! --Mark Graban, author of Lean Hospitals and coauthor of Healthcare Kaizen

Every business faces the iron triangle of quality, cost, and delivery. Conventional thinking claims you cannot have all three. Not only does Mr. Imai turn that thinking on its head, but he shows you exactly how to do it. -- Matthew E. May, author of The Elegant Solution and The Laws of Subtraction

Masaaki Imai has done it again. The second edition of his famous book not only describes all the tools necessary for any type of business to implement a lean strategy but also includes a large number of excellent case studies. -- Art Byrne, author of The Lean Turnaround

Written by Masaaki Imai, pioneer of modern business operational excellence and founder of the Kaizen Institute, Gemba Kaizen, Second Edition is an in-depth revision of this renowned, bestselling work. The book reveals how to implement cost-effective, incremental improvements in your most critical business processes. Global case studies from a wide range of industries demonstrate how gemba kaizen has been successfully used to:

• Maximize capacity and reduce inventory at Unga Limited, one of Kenya's largest flour-milling operations
• Change the IT culture at Achmea, a large European insurance firm
• Exceed customer expectations at Walt Disney World in the United States
• Improve quality at Inoue Hospital in Japan
• Transform retail processes at Sonae MC, Portugal's largest employer
• Practice daily kaizen at Tork Ledervin, a weaving plant in Brazil
• Stamp out muda at Sunclipse, an industrial packaging distributor in the United States
• Manage quality improvement by total workforce involvement at Xuji Group Corporation, an electrical manufacturer in China
• Implement gemba kaizen at many other companies worldwide

To thrive in today's competitive global economy, organizations need to operate more effectively and profitably than ever before. Developing problem solvers, increasing productivity, improving quality, and reducing waste are essential success factors. Proven strategies for achieving these goals are included in this pioneering guide.

This comprehensive resource offers detailed coverage of important gemba kaizen topics, including:

• Quality, cost, and delivery in the gemba
• The five steps of workplace organization
• Identifying and eliminating muda--any non-value-adding activity
• Visual management
• Supervisors' roles in the lean workplace
• Gemba managers' roles and accountability in sustaining high performance
• Just-in-time and total flow management
• The CEO's role in leading a kaizen culture

The methods presented in Gemba Kaizen, Second Edition reveal that when management focuses on implementing kaizen (incremental, continuous improvement) in the gemba (the worksite) unique opportunities can be discovered for increasing the success and profitability of any organization.

THE C-LEVEL GUIDE TO SUCCEEDING WITH LEAN

With 30 years of accumulated experience, Art Byrne is one of the rare few people who can speak with authority about the pitfalls of fi nancial measurement systems, the importance of respect for people, the power of Lean in the marketplace, and the leverage from organizing people around value streams. When he writes 'Go to the Gemba and Run Your Kaizen, ' we must take heed. -- MASAAKI IMAI, bestselling author of Kaizen and Gemba Kaizen

In this wonderful and important book, Byrne shows us that Lean management, understood and practiced correctly, consistently delivers spectacular results. -- BOB EMILIANI, author, Better Thinking, Better Results, and Professor, Connecticut State University

A compelling picture of how Lean techniques and attitudes enable CEOs and senior executives to create a culture for transforming a company and putting it on a highperformance path. -- JERRY J. JASINOWSKI, former President of the National Association of Manufacturers

Art Byrne provides real-world examples of how he exhibited the wisdom and courage to do the right thing, improving work practices at all levels of the organization to deliver the right results for all stakeholders. Which comes first, the wisdom or the courage? Read The Lean Turnaround to find out. -- JOHN SHOOK, Chairman and CEO, Lean Enterprise Institute

Lean is the closest thing to magic I have experienced in my 40 years in business. I recommend Lean and this book to everyone responsible for the performance of a business, particularly those in private equity like me, where leverage magnifies the importance of cash. -- JOHN CHILDS, founder and CEO, of J. W. Childs Associates L.P.

A must-read for any leader interested in understanding the strategic advantages from focusing on activities that add value to the customer experience. -- GARY S. KAPLAN, MD, Chairman and CEO of the Virginia Mason Health System

Lean isn't just for manufacturing anymore . . .

Few business leaders in the world have applied Lean strategy as successfully as Art Byrne has--and none has the ability to explain how to do it with such succinctness and clarity.

Famous for turning around the wire management company Wiremold, where he rethought every aspect of operations from the customer's standpoint--and got everyone else in the company to do likewise--Byrne has successfully implemented Lean strategies in more than 30 companies in 14 different countries.

In The Lean Turnaround, this legendary business leader shares everything he has learned during his remarkable career and shows how anyone can achieve similar results. His primary message is this: Lean strategy isn't just for manufacturing. In fact, Byrne is using this very approach in his present position at a private equity firm.

Whatever type of company you run, Lean can be used to improve virtually every aspect of operations, from training and leading employees to accounting and payroll issues. The Lean Turnaround explains all the ins and outs of applying Lean strategy to:

• Eliminate waste in every value-added operation
• Deliver consistent value to customers
• Stimulate growth and add jobs
• Increase wealth for all your stakeholders
• Build a company culture of continuous improvement (kaizen)

Instead of attempting to get customers to conform to your way of doing things--which is, sadly, what most managers are taught to do--you need to configure your company to be responsive to the customers. This is at the core of Byrne's method--and it always works.

You are looking at the only comprehensive encyclopedia written on Lean Management that clearly illustrates a set-by-step plug and play process.The Toyota management principles apply to any business and in any industry, including distribution, software development, manufacturing, hospitals and healthcare, government, education, retail, hospitality, anything and everything that involves processes management and human development will benefit from the principles and practices of this encyclopedia.Fundamental basics of a successful and effective Lean Management Training Program are explained as:1. Consensus on Need for Change 2. Commitment 3. Planning and Simulation4. Training5. Identifying Root Cause and Initiating Lean Tools6. Employee Involvement - What I hear I forget, What I see I remember, What I do I understand.Paradigm shifting scientist, author and lean management specialist, Gabriel Iqbal has created a practical ready reference on HOW TO engage Lean Management as opposed to WHAT IS Lean Management.This is an authoritative and simple step by step training manual explaining the TPS. Toyota's world-class Lean Management System is fully described here in animated form for people to learn and apply in any area where efficiency and effectiveness holds top priority. This encyclopedia belongs in the collection of any person who seeks success in business, professional development, self-development and sustainable development.It is designed with large fonts, templates, bullet-pointed flowcharts, diagrams and graphics that can all be used as a simple, clear and animated visual experience.Demonstrates how Toyota developed their systematic process, human potential, ingenuity and rigorous discipline. Their adventure and the development of the Management Principles that support any quest of world-class processes management and world class quality is communicated via a fully comprehensive and animated encyclopedic form. This encyclopedia is very powerful in setting up a proactive culture shift in any organization. If you are not into organizational development and are happy with status quo, then don't read this encyclopedia. It is guaranteed that after reading this encyclopedia you will either become an outcast, a maverick, or will start your own business. You will stick out in the band and see nothing but Lean Management. The most rewarding virtue you will develop from this revolutionary encyclopedia is that you will generate a consistently disciplined energizing habit of effectiveness and proactive solution oriented efficiency. It describes how processes can become unproductive and time is wasted when one process waits to begin while another ends. The emphasis on the Pull and Single Flow shows how operations can be smooth, uninterrupted and continuous. A poignant fact that is elucidated is that estimates suggest that as much as 99 % of a product's time in manufacture is actually spent waiting. The chapter on The Zen of Lean is a real treat, as it gives you an energizing, vivid and transcendental perspective behind what the author believes as the metaphysical dimensions of the subject. Make sure to write your name on this encyclopedia as it has the habit of being passed on from person to person - and before you know it, the effectiveness becomes contagious!For more information visit: http: //www.eurekamakingadifference.com

Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

The Definitive Work on Six Sigma--Revised and Fully Updated

Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement.

In short, this book changed the world of business and organization improvement forever.

Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been used--for better and for worse--during the past 14 years.

This new edition of The Six Sigma Way retains everything from the original classic-- what Six Sigma is, how it works, and how to adapt it to your particular needs--while providing valuable new sections on lessons learned and setting the record straight regarding myths and misunderstandings perpetuated over the years. This all-in-one guide provides:

• Practical Six Sigma implementation guidelines anyone can understand
• New insights from managers who successfully applied the advice from the first edition
• Detailed case studies from such companies as Adobe, Macy's, and Starwood
• Hands-on maps that guide you through key decisions you must make

The definitive guide to successfully implementing Lean Six Sigma approaches into any organization is essential for any manager who wants to stop thinking about building a continuous improvement culture--and actually make it happen.

Business has changed dramatically in recent years. Being second best used to be an option; today, being the best is the only way to survive. Take charge of your company's future and make positive changes The Six Sigma Way.

Building upon the international bestselling Toyota Way series of books by Jeffrey Liker, The Toyota Way to Continuous Improvement looks critically at lean deployments and identifies the root causes of why most of them fail. The book is organized into three major sections outlining:

1. Why it is critical to go beyond implementing lean tools and, instead, build a culture of continuous improvement that connects operational excellence to business strategy
2. Case studies from seven unique industries written from the perspective of the sensei (teacher) who led the lean transformation
3. Lessons about transforming your own vision of an ideal organization into reality

Section One: Using the Plan-Do-Check-Adjust (PDCA) methodology, Liker and Franz contrast true PDCA thinking to that of the popular, superficial approach of copying lean solutions. They describe the importance of developing people and show how the Toyota Way principles support and drive continuous improvement. Explaining how lean systems and processes start with a purpose that provides a true north direction for all activities, they wrap up this section by examining the glaring differences between building a system of people, processes, and problem- solving that is truly lean versus that of simply trying to lean out a process.

Section Two: This section brings together seven case studies as told by the sensei who led the transformation efforts. The companies range from traditional manufacturers, overhaul and maintenance of submarines, nuclear fuel rod production, health care providers, pathology labs, and product development. Each of these industries is different but the approaches used were remarkably similar.

Section Three: Beginning with a composite story describing a company in its early days of lean implementation, this section describes what went right and wrong during the initial implementation efforts. The authors bring to light some of the difficulties the sensei faces, such as bureaucracies, closed-minded mechanical thinking, and the challenges of developing lean coaches who can facilitate real change. They address the question: Which is better, slow and deep organic deployment or fast and broad mechanistic deployment? The answer may surprise you. The book ends with a discussion on how to make continuous improvement a way of life at your company and the role of leadership in any lean transformation.

The Toyota Way to Continuous Improvement is required reading for anyone seeking to transcend his or her tools-based approach and truly embrace a culture of continuous improvement.

2016 winner of the SHINGO RESEARCH AND PROFESSIONAL PUBLICATION AWARD, Developing Lean Leaders at all Levels: A Practical Guide is a management Must Read.

The Lean Leadership Development Model (LLDM) presented in this book is intuitive, and aligns well with accepted principles of operational excellence. It expands significantly on the elements of Lean, structuring them in a more specific way that can be operationalized by lean practitioners.

You can learn everything you want about the Toyota Way; you can implement the tools they have created, but if you do not have the behaviors established within your culture, it will not be successful for long-term sustainment of operational excellence. Leadership must walk the talk of true north in every aspect of the Lean Leadership Development Model (LLDM) as conveyed in detail by Dr. Liker in this recent Shingo Award Winning Book.

In Developing Lean Leaders at all Levels we build on the theory in the original book, The Toyota Way to Lean Leadership, and answer the questions: How can I apply this in my organization? What concrete actions can I take to begin the journey of becoming a lean leader? How can I spread this learning to all parts of the organization? What critical tools are needed to turn the theory to practice? This book adds examples from over twenty years of experience by Dr. Liker in working with companies outside of Toyota. The book treats you as a student who will be actively engaged in developing lean leader skills as you read. It acts as a tutorial for beginning the journey

With social media at the fingertips of billions, a bad customer experience can be disastrous and a great customer experience can boost your business to new levels. With competition so fierce, getting your product or service faster, cheaper and better has never meant so much. Simplified Process Improvement provides you with proven tools in layman terms to help you and your business deliver the results it deserves. Six Sigma, Lean, Lean Six Sigma, TQM, Quality Improvement, & other methodologies are all combined and decoded here in a manner that is so simple that you would not even know you are doing it! All of the fancy process improvement lingo has been thrown out the window, so that anyone can pick up this book today and begin making improvements tomorrow! In addition, Perez provides you with inspiring real-world case studies where you can see his approach in action step-by-step. The 5 simple steps come to life as Perez walks you through aggregating the facts, defining and creating your approach and methodology, getting leadership support and buy-in, executing the plan and continuously communicating with your stakeholders. Perez runs operational leadership website www.howtorunoperations.com and is currently Chief Customer Officer with Tricolor Holdings. In 2023, Eduardo was named Top 10 Chief Customer Officer of 2023. Perez has over 20 years of process improvement leadership experience with an impressive track record. Simplified Process Improvement provides you with these insights and more!

The construction industry faces major headwinds--from fluctuating markets and attracting enough talent to unreasonably tight margins, and so much more. Yet some elite contractors consistently achieve double or triple the profits through these challenges.

What's the key to their success?

After advising hundreds of contractors for fifteen years, author Chad Prinkey knows it comes down to having the right systems and culture in place across your business. In his book Well Built, Prinkey lays out the roadmap for contractors to make meaningful upgrades in how they operate, strategize, manage teams, win new business, and deliver for customers. You'll learn the step-by-step process contractors can use to join the top 2% and gain durable competitive advantages that increase profits for the long haul.

Real transformation doesn't happen overnight--but with Prinkey's straightforward methodology, construction executives finally have a clear path to reach the top tier of industry performers.

Using data science in order to solve a problem requires a scientific mindset more than coding skills. Data Science for Supply Chain Forecasting, Second Edition contends that a true scientific method which includes experimentation, observation, and constant questioning must be applied to supply chains to achieve excellence in demand forecasting.

This second edition adds more than 45 percent extra content with four new chapters including an introduction to neural networks and the forecast value added framework. Part I focuses on statistical traditional models, Part II, on machine learning, and the all-new Part III discusses demand forecasting process management. The various chapters focus on both forecast models and new concepts such as metrics, underfitting, overfitting, outliers, feature optimization, and external demand drivers. The book is replete with do-it-yourself sections with implementations provided in Python (and Excel for the statistical models) to show the readers how to apply these models themselves.

This hands-on book, covering the entire range of forecasting--from the basics all the way to leading-edge models--will benefit supply chain practitioners, forecasters, and analysts looking to go the extra mile with demand forecasting.

Events around the book

Link to a De Gruyter Online Event in which the author Nicolas Vandeput together with Stefan de Kok, supply chain innovator and CEO of Wahupa; Spyros Makridakis, professor at the University of Nicosia and director of the Institute For the Future (IFF); and Edouard Thieuleux, founder of AbcSupplyChain, discuss the general issues and challenges of demand forecasting and provide insights into best practices (process, models) and discussing how data science and machine learning impact those forecasts.
The event will be moderated by Michael Gilliland, marketing manager for SAS forecasting software:
https: //youtu.be/1rXjXcabW2s

2020 Axiom Business Book Awards Bronze Medal Winner

Lean organisations seem to work in a simple manner and operate with an innate calmness. They have removed much of the complexity that inhibits the performance of other companies, but achieving this level of simplicity is not easy. In The Simplicity of Lean, Philip Holt provides a comprehensive handbook of the Lean principles, presented in an accessible and easy to apply manner.

The Simplicity of Lean is a step-by-step guide to the Lean Thinking that makes your organisation more efficient and effective. The book offers the necessary context of how to apply Lean Thinking to make your Lean Transformation successful. Alongside the theory and the practical application of Lean, Philip also shares his personal insights and experiences, as well as individual success stories (and failures) from various Lean leaders from across the world.

The Simplicity of Lean is the perfect guide to make your Lean journey a resounding success.

Philip Holt is Senior Vice President, Global Transformation, at GKN Aerospace and a Board Member of the Operational Excellence Society. He studied Engineering at Manchester Metropolitan University and Management at the Wharton School of Pennsylvania and the University of Warwick, was an engineer at Gillette and led the Lean Deployment worldwide at Philips for over twelve years. He achieved Lean Master status and has summarised his 30+ years of experience and insights into Lean Leadership in his previous book Leading with Lean and his most recent book, The Simplicity of Lean.

Recent decades have seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both.

The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes.

This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity-based costing. Additional information on team-based problem-solving, customer satisfaction and the costs involved with the defense industry are also offered.

In the work environment we need to ask ourselves to know more about what is actually happening in the process. Have you ever wondered why a problem happened? Discover how to identify the root cause with the book 5 why.

The definitive guide to implementing Baldrige Criteria in any organization--from the team that has worked with 19 Malcolm Baldrige Award winners

***This book features one of the newly announced Baldrige Award 2016 recipients and the first ever long-term care facility, Kindred Nursing and Rehabilitation--Mountain Valley***

For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to:

* Drive employee engagement to exciting new levels
* Create an organizational culture that energizes everyone
* Maintain upward momentum, even in a downturn
* Counteract negativity and entitlement with positive feedback
* Get your senior managers on board and up to speed
* Cultivate strong leaders and build powerful teams
* Accelerate excellence throughout your organization

Whether you're a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory.

Filled with candid CEO interviews and powerful new insights, it's a complete master class in succeeding and leading--the Malcolm Baldrige way.

In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast track your orgnaization's strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient sized book can be put to work in your organization immediately

A groundbreaking and revolutionary book that will transform how lean is understood, practiced, and used within organizations

A lean strategy is about gaining a competitive edge by offering better quality products at competitive prices and making a sustainable profit by eliminating waste through engaging employees in discovering deeper ways to think about their own jobs and smarter ways of working together. In its current form, lean has been radically effective, but its true powers have yet to be harnessed.

Lean Strategy harnesses that power and delivers a new way of creating value from lean. Leading lean experts address popular misconceptions about the basics of lean/TPS, showing the true purpose of tools, methods, and attitudes that leverage the intelligence of every employee doing the work. You'll learn how to think--and then act--differently, tapping the power of every person in your organization in a disciplined manner that generates unparalleled, sustainable success that is responsive to today's most pressing challenges