As veteran business consultant William Bridges explains, transition is successful when employees have a purpose, a plan, and a part to play. This indispensable guide is now updated to reflect the challenges of today's ever-changing, always-on, and globally connected workplaces. Directed at managers on all rungs of the corporate ladder, this expanded edition of the classic bestseller provides practical, step-by-step strategies for minimizing disruptions and navigating uncertain times.

Under Andy Grove's leadership, Intel became the world's largest chip maker and one of the most admired companies in the world. In Only the Paranoid Survive, Grove reveals his strategy for measuring the nightmare moment every leader dreads--when massive change occurs and a company must, virtually overnight, adapt or fall by the wayside--in a new way.

Grove calls such a moment a Strategic Inflection Point, which can be set off by almost anything: mega-competition, a change in regulations, or a seemingly modest change in technology. When a Strategic Inflection Point hits, the ordinary rules of business go out the window. Yet, managed right, a Strategic Inflection Point can be an opportunity to win in the marketplace and emerge stronger than ever.

Grove underscores his message by examining his own record of success and failure, including how he navigated the events of the Pentium flaw, which threatened Intel's reputation in 1994, and how he has dealt with the explosions in growth of the Internet. The work of a lifetime, Only the Paranoid Survive is a classic of managerial and leadership skills.

How to redesign 'big, old' companies for digital transformation and success--with examples from 300+ business leaders and 30+ organizations, including Amazon Uber, LEGO, and Toyota.

Most established companies have deployed such digital technologies as the cloud, mobile apps, the internet of things, and artificial intelligence. But few established companies are designed for digital. Full of practical advice and real-life examples of digital transformation, this book is an essential guide for retooling organizations for digital success through 5 key building blocks:

- Shared Customer Insights
- Operational Backbone
- Digital Platform
- Accountability Framework
- External Developer Platform

In the digital economy, rapid pace of change in technology capabilities and customer desires means that business strategy must be fluid. As a result, business design has become a critical management responsibility. Effective business design enables a company to quickly pivot in response to new competitive threats and opportunities. Most leaders today, however, rely on organizational structure to implement strategy, unaware that structure inhibits, rather than enables, agility. In companies that are designed for digital, people, processes, data, and technology are synchronized to identify and deliver innovative customer solutions--and redefine strategy. Digital design, not strategy, is what separates winners from losers in the digital economy.

Designed for Digital includes case studies from Amazon, BNY Mellon, DBS Bank, LEGO, Philips, Schneider Electric, USAA, and many other global organizations. Drawing on 5 years of research, the book is an essential guide for companies that want to disrupt rather than be disrupted in the new digital landscape.

Why is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization--you need to change people's behavior. And that is never easy.

The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with people's emotions is what will spark the behavior change and actions that lead to success. Now freshly designed, The Heart of Change is the engaging and essential complement to Kotter's worldwide bestseller Leading Change.

Building off of Kotter's revolutionary eight-step process, this book vividly illustrates how large-scale change can work. With real-life stories of people in organizations, the authors show how teams and individuals get motivated and activated to overcome obstacles to change--and produce spectacular results. Kotter and Cohen argue that change initiatives often fail because leaders rely too exclusively on data and analysis to get buy-in from their teams instead of creatively showing or doing something that appeals to their emotions and inspires them to spring into action. They call this the see-feel-change dynamic, and it is crucial for the success of any true organizational transformation.

Refreshingly clear and eminently practical, The Heart of Change is required reading for anyone facing the challenges inherent in leading change.

One of the] best business books of 2001 . . . a] useful and intelligent tool for coping with the inevitable metamorphoses of business (and life). --Miami Herald

Provocative imagery . . . useful questions for managers to ask themselves. --Harvard Business Review

The Change Monster not only talks intelligently about the social dynamics and emotions of people in change efforts], it does so with wisdom, insight, and practicality.--Daniel Leemon, executive vice president and chief strategy officer, Charles Schwab Corporation

A practitioner's primer on revitalization that puts you in the shoes of some who have failed and others who have succeeded. In doing so, Jeanie Daniel Duck graphically delivers her main message to management: Learn to master the emotions and obsessions of those who stand in the way of change, including your own, and once you do, you have your hands on a miraculous engine for change. --Michael Useem, professor of management and director of the Center for Leadership and Change at the Wharton School, University of Pennsylvania, and author of The Leadership Moment and Leading Up

Duck is an acute and empathetic observer of the changes erupting in the workplace from the convulsive nature of corporate evolution. . . . Jeanie Duck's terrific book is a . . . useful and intelligent tool for coping with the inevitable metamorphoses of business (and life). Sensitive but tough, Duck's compassionate wisdom is street smart without a trace of glibness. --Miami Herald

Jugaad Innovation is the most comprehensive book yet to appear on the subject [of frugal innovation].
--The Economist

A frugal and flexible approach to innovation for the 21st century

Innovation is a key directive at companies worldwide. But in these tough times, we can't rely on the old formula that has sustained innovation efforts for decades--expensive R&D projects and highly-structured innovation processes. Jugaad Innovation argues the West must look to places like India, Brazil, and China for a new approach to frugal and flexible innovation. The authors show how in these emerging markets, jugaad (a Hindi word meaning an improvised solution born from ingenuity and cleverness) is leading to dramatic growth and how Western companies can adopt jugaad innovation to succeed in our hypercompetitive world.

• Outlines the six principles of jugaad innovation: Seek opportunity in adversity, do more with less, think and act flexibly, keep it simple, include the margin, and follow your heart
• Features twenty case studies on large corporations from around the world--Google, Facebook, 3M, Apple, Best Buy, GE, IBM, Nokia, Procter & Gamble, PepsiCo, Tata Group, and more--that are actively practicing jugaad innovation
• The authors blog regularly at Harvard Business Review; their work has been profiled in BusinessWeek, MIT Sloan Management Review, The Financial Times, The Economist, and more
• Filled with previously untold and engaging stories of resourceful jugaad innovators and entrepreneurs in emerging markets and the United States

This groundbreaking book shows leaders everywhere why the time is right for jugaad to emerge as a powerful business tool in the West--and how to bring jugaad practices to their organizations.

Harness your company's incumbent advantages to win the digital disruption game

Goliath's Revenge is the practical guide for how executives and aspiring leaders of established companies can run the Silicon Valley playbook for themselves and capitalize on digital disruption. Technologies like artificial intelligence, robotics, internet of things, blockchain, and immersive experiences are changing the basis of competition in every industry. New competitors are emerging while traditional ones are falling behind.

Periods of intense change provide remarkable opportunities. Goliath's Revenge delivers an insider's view of how industry leaders like General Motors, NASA, The Weather Channel, Hitachi, Mastercard, Proctor & Gamble, Penn Medicine, Discovery, and Cisco are accelerating innovation, building new skills, and disrupting themselves to come out stronger in this post-digital age. Learn how to leverage your company's scale, reach, data, and expertise to launch breakthrough offerings that fend off attackers and secure your position as a future industry leader.

Using real success cases and recommendations, this invaluable resource shows how to realign your business model, reset your talent development priorities, and retake market share lost to digital-ready competitors. Drawing from extensive experience in digital transformation, leadership development, and strategic planning, the authors show how established companies can switch from defense to offense to thrive in this new digital environment.

• Learn the six new rules that separate winners from losers in the age of digital disruption
• Prioritize your innovation investments to rebuild your competitive moat
• Employ smart cannibalization to defend your core business
• Deliver step-change customer outcomes to grow into adjacent markets
• Reframe your purpose and make talent the centerpiece of your digital innovation strategy

Goliath's Revenge is a must-read for business leaders and innovators in small, mid-sized, and large organizations trying to win the digital disruption game. This book helps you reset both your company strategy and professional development priorities for long-term success.

Most companies today have innovation envy. They yearn to come up with a game--changing innovation like Apple's iPod, or create an entirely new category like Facebook. Many make genuine efforts to be innovative--they spend on R&D, bring in creative designers, hire innovation consultants. But they get disappointing results.

Why? In The Design of Business, Roger Martin offers a compelling and provocative answer: we rely far too exclusively on analytical thinking, which merely refines current knowledge, producing small improvements to the status quo.

To innovate and win, companies need design thinking. This form of thinking is rooted in how knowledge advances from one stage to another--from mystery (something we can't explain) to heuristic (a rule of thumb that guides us toward solution) to algorithm (a predictable formula for producing an answer) to code (when the formula becomes so predictable it can be fully automated). As knowledge advances across the stages, productivity grows and costs drop-creating massive value for companies.

Martin shows how leading companies such as Procter & Gamble, Cirque du Soleil, RIM, and others use design thinking to push knowledge through the stages in ways that produce breakthrough innovations and competitive advantage.

Filled with deep insights and fresh perspectives, The Design of Business reveals the true foundation of successful, profitable innovation.

Whether you're on the front line or in the executive suite, you can build your Change Intelligence(R)―and create results that matter at all levels of the organization.

In today's business world, everyone knows that we all face constant change, whether it's the implementation of a new IT system, a reorganization, or a full merger or acquisition. We also know that the ability to handle such change makes the difference between success and failure―and has a direct effect on the bottom line. Because we understand this, twenty-first century executives, supervisors, and project managers have plenty of methodologies for managing change. Yet, somehow, our failure rate when we try to implement major organizational change is still shockingly high.

In this innovative guide, Barbara Trautlein argues that our current approaches are inadequate when they are not used in tandem with a deep understanding of Change Intelligence(R), or CQ(R)―the skill set that allows you to lead your team or company through vital transformations. You'll explore how to lead change by engaging the Heart, enlightening the Head, and equipping the Hands, which when combined enable you to overcome resistance and achieve results. And once you learn your own Change Leader Style, you'll go on to discover practical strategies for leveraging your strengths and shoring up your weak spots.

Trautlein, a leading authority on change leadership, keeps the theory light and delves into insightful case studies drawn from her decades of experience working with hundreds of top organizations as well as from her research derived from the global Change Intelligence/CQ Assessment(R) database of thousands of change leaders around the world. Her example- and evidence-based approach will help you plainly see how you can start driving real transformation―not by adopting yet another new tool but by bolstering your own capacity for change leadership.

AN ELEGANT FRAMEWORK FOR MORE EFFECTIVE LEADERSHIP

Bolman and Deal's four-frame model has been transforming business leadership for over 40 years. Using a multidisciplinary approach to management, this deceptively simple model offers a powerful set of tools for navigating complexity and turbulence; as the political and economic climate continues to evolve, this model has never been more relevant than today.

The Structural Frame explores the convergence of organizational structure and function, and shows why social architecture must take environment into account. Case studies illustrate successful alignment in diverse organizations, and guidelines provide strategic insight for avoiding common pathologies and achieving the right fit.

The Human Resource Frame dissects the complex dynamics at the intersection of people and organizations and charts the leadership and human resource practices that build motivation and high performance.

The Political Frame shows how competition, conflict, and the struggle for power and resources can be either a tool for growth or a toxic landmine for an individual or organization. Case studies show how both constructive and destructive practices influence social, political, and economic trends both within and beyond organizational boundaries.

The Symbolic Frame defines organizational culture, and delves into the emotional and existential underbelly of social life. It underscores the power of symbolic forms such as heroes, myths, and rituals in providing the glue that bonds social collectives together.

The Seventh Edition has been updated with new information on cross-sector collaboration, generational differences, virtual environments, globalization, cross-cultural communication, and more, with an expanded Instructor's Guide that includes summaries, mini-assessments, videos, and extra resources.

Digital transformation is more important than ever now that we're in the Fourth Industrial Revolution, where the lines between the physical, digital, and biological worlds are becoming ever more blurred. But fully 70 percent of digital transformations fail.

Why? Tony Saldanha, a globally awarded industry thought-leader who led operations around the world and major digital changes at Procter & Gamble, discovered it's not due to innovation or technological problems. Rather, the devil is in the details: a lack of clear goals and a disciplined process for achieving them. In this book, Saldanha lays out a five-stage process for moving from digitally automating processes here and there to making digital technology the very backbone of your company. For each of these five stages, Saldanha describes two associated disciplines vital to the success of that stage and a checklist of questions to keep you on track.

You want to disrupt before you are disrupted--be the next Netflix, not the next Blockbuster. Using dozens of case studies and his own considerable experience, Saldanha shows how digital transformation can be made routinely successful, and instead of representing an existential threat, it will become the opportunity of a lifetime.

In The Pursuit of Wow , Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his groundbreaking book, In Search of Excellence changed the way business does business. Now it's time to take the next leap into the cyberstage era. Getting to a place called excellence is no longer the idea. You've got to take that leap, then leap again--catapult their imaginations, blow their mindsets--in a word, wow them.

Once more the unconventional Peters stimulates corporate thought processes. Along with the best of his columns, Peters includes questions and rebuttals that come from readers and listeners, as well as his own candid responses. A must-read for every business person.

What new products or services should you launch next year? How can you improve the productivity of a paint line? What should you name your new venture? How can you decrease patient waiting times? How can you improve the customer experience?

Pretty much any creative problem-solving task can be framed as seeking a new match between solution and need, from operational process improvements to creating strategies to foster organic growth. Innovation tournaments aim to find a match that is not just good, but exceptional.

Leveraging more than two decades of experience organizing innovation tournaments in Silicon Valley and on Wall Street, from Buenos Aires to Kuwait City, Shanghai to Moscow, and with many Fortune 500 companies, two renowned researchers, entrepreneurs, and the foremost experts on innovation tournaments offer a template that you can use to generate winning ideas that will drive great outcomes--whatever your challenges, whatever your business.

In The Innovation Tournament Handbook: A Step-by-Step Guide to Finding Exceptional Solutions to Any Challenge, Wharton professors Christian Terwiesch and Karl T. Ulrich offer an engaging, often humorous, and always actionable guide to help you learn:

--How to frame and articulate your specific innovation challenge
--How to decide on the right format, structure, and strategic direction for your own innovation tournament
--How to maximize the quality of the opportunities that will compete
--How to select the very best ideas
--How to develop those ideas into real-world opportunities
--How to use tournaments to foster a culture of innovation

Fast-reading and filled with real-world successes, The Innovation Tournament Handbook is a comprehensive roadmap to finding a new match between a solution and a need that is not merely good, but exceptional.

You've heard it before: 50% of all CEO succession attempts fail. Which means 50% must succeed Learn from leaders who beat the odds in Your CEO Succession Playbook.

For Boards and transitioning CEOs, consider this book your strategic companion from the start of the process right through to the hand-off, and discover how to address common concerns along the way. Learn why a CEO should start a conversation about succession planning early, even if they have no intention of leaving their role anytime soon. Stay above the fray by mitigating and managing power plays. And understand how to build a practical framework to help the departing CEO start a new life chapter that moves from success to significance.

Your CEO Succession Playbook is a 6-phase game plan for each step in the CEO succession process, one that doesn't require you to work harder and faster, but rather more intentionally. With these strategies, you will build trust, avoid politics, and gain confidence in your leadership pipeline.

Among dozens of tactics and a suite of tools, you will get:

• A practical strategy for introducing the topic of CEO succession to your Board without prematurely accelerating succession;

• A CEO success profile that you can use to benchmark candidates;

• A model for determining who has the potential to be the next CEO;

• Strategies for how to best develop future CEOs;

• Advice on how to minimize ego-plays and power struggles and avoid survival of the fittest politics;

• Communication samples and tips for each of the 6 key phases;

• Leadership insights that distinguish who you need to be as a leader to build trust;

• Self-coaching questions to help you do what's right for your business.

Natalie Michael has worked in private practice developing executives for the last fifteen years. Whether as an executive coach, CEO forum chair or succession management consultant, her main goal is to help companies identify and develop executive potential. She has coached hundreds of executives, from Canada to Africa to New Zealand, with clients ranging from Fortune 100 companies to entrepreneurial start-ups. Before turning to coaching and consulting, Natalie led organizations that won accolades such as best-managed company, fastest-growing company and top employer. In her personal

time, she loves quiet mornings on her mat and hitting the trails with her family.

Brian Conlin is an executive coach, mentor, board member and business advisor who worked in employee-owned organizations for over thirty years. He personally went through a successful transition as the former CEO of Golder Associates, a professional services firm that grew during his leadership from a modest regional business to a global powerhouse with over nine thousand employees and $1.5 billion in annual revenue. During his career, Brian has coached and supported the development of dozens of leaders. Today he coaches executives from small start-ups through to large, complex firms. He enjoys engaging with executives who dream big, want to succeed and care for others. A family man with two grown boys and a granddaughter, he enjoys volunteering for worthy causes, cycling and playing golf.

Advance praise for Your CEO Sucession Playbook:
The decision to name a new CEO is one of the most important a company can make. With this book in hand, though, you'll be ready. Every CEO and board member should read it, heed its lessons, and put its tools into action. Daniel H. Pink, author of Drive and To Sell Is Human