The silver lining is that who problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street's A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement-and it has a 90 percent success rate.

Whether you're a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it's all about Who. Inside you'll learn how to

- avoid common voodoo hiring methods
- define the outcomes you seek
- generate a flow of A Players to your team-by implementing the #1 tactic used by successful businesspeople
- ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate
- attract the person you want to hire, by emphasizing the points the candidate cares about most

In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.

American companies and institutions pay exponentially more in legal fees and payouts than all other developed countries in the world. With $60 million in average fees among Fortune 500 companies, and average payouts of over $2 million, it's safe to say American institutions have a problem, and to make matters more dire, people who come forward to report claims are being unnecessarily re-traumatized by the process.

In this book, you will learn how to:

• Save your organization time, money, and reputational damage by creating a win-win situation for everyone involved with a claim.
• Provide a trauma-informed response to claimants that avoids escalating the problem.
• Train your team to understand that the current approach is costly and does little to protect the organization's interests.
• Know the signs of trauma and understand how to complete an investigation in a humane and decent manner.

Stop the hemorrhaging of institutional resources and ensure a better, safer workplace that can be celebrated for its humanitarian approach to unfortunate incidents, rather than demonized and damaged because of an old, outdated, and fear-based response to claims.

Are you tired of looking for productive, loyal employees in an era of chronic talent shortages? Do you want to know how innovative businesses successfully recruit and retain refugees with limited English, the formerly incarcerated, and people with disabilities?

Hidden Talent shows how ten companies, from a global tech firm and a major hospital to a small painting company, effectively invest in this marginalized and routinely overlooked talent-and the practical lessons they have learned on that journey.

Loaded with practical steps and best practices, Hidden Talent shows how to:

• Identify specific opportunities for employing refugees, the formerly incarcerated or people with disabilities.
• Use 5 interviewing tips from a former inmate turned business owner.
• Onboard non-English speaking employees more effectively.
• Successfully employ different levels of talent on the autism spectrum.
• Train supervisors to engage more effectively with marginalized workers.
• Build productive partnerships to create new talent pipelines.

Hidden Talent is packed with useful lessons from businesses that are already profiting from these over looked sources of great employees. If it was easy, every organization would be accessing these labor pools. But it's not. This book shows how innovative leaders tackle the challenges of hiring employees they would have ignored in the past. Learn how investing in marginalized workers can change your company's performance, culture and, perhaps, your life.

_________________

Hidden Talent provides actionable strategies that help businesses tap into valuable talent pools.-Jaimie Francis, head of Talent Pipeline Management(R) initiative, U.S. Chamber of Commerce Foundation

This is a great read! The stories are totally engaging. DeLong nails it. A very timely book.- Michael Tamasi, CEO, AccuRounds

The Groundbreaking Strengths Assessment from the Leader of the Strengths Revolution.

In the years since the publication of First, Break All the Rules and Now, Discover Your Strengths, millions have come to the simple but powerful realization that to get the most out of people, you must build on their strengths. And yet, as Marcus Buckingham astutely points out, though the strengths-based approach is now conventional wisdom, the tools and systems inside organizations--performance appraisals, training programs, and succession planning systems--remain stubbornly remedial and exclusively focused on measuring skills, finding gaps, and attempting to plug them. It's a crisis for individuals and organizations, with management ideas and everyday practice utterly out of sync.

That's about to change. StandOut 2.0 is a revolutionary book and tool that enables you to identify your strengths, and those of your team, and act on them. The original edition of StandOut provided top-notch insights from one of the world's foremost authorities on strengths, as well as access to a powerful, cutting-edge online assessment tool. StandOut 2.0 also includes the assessment and a robust report on your most dominant strengths. The report is easily exported so you can use it to present the very best of yourself to your team and your company.

StandOut 2.0 is your indispensable guide for building on your strengths to further your career--and help your team and organization win.

The leadership of tomorrow is here today! Unlock the future of leadership with The PinLeader Path, a groundbreaking guide to identify, engage, and develop effective human and AI leadership for your organizational culture.

Dr. Shanda Gore rolls out the red carpet path for a new generation of leaders. This book skillfully weaves threads of well-earned wisdom to help readers skillfully navigate the challenges of working with the fabric of organizational culture by embodying the traits of an effective PinLeader.

This book offers practical strategies to harness the strengths of both human leaders and AI systems, ensuring your organization thrives in a fast-evolving world. From identifying leadership types to engaging teams for maximum efficiency to developing a positive sustainable culture that attracts and retains employees, The PinLeader Path provides real solutions for every organization.

Whether you're an executive, hiring manager, entrepreneur, or innovator, The PinLeader Path will transform the way you think about leadership and show you how to create a cohesive culture in the digital age.

Discover 9 strategies to create better, healthier workplaces, grounded in evidence-based research.

This revolutionary guide aims to revolutionize the workplace for justice, equity, and profitability by handing the reins over to the real drivers of success: the workers.

Based on research from over 1,200 companies, including WalMart, Google, and JPMorgan Chase, this book follows real-world cases from companies where employees evolved from silent contributors to masterminds steering corporate strategies. These cases are the vanguard of a vibrant era in which workers will be the architects of their destinies, shaping not just their own careers but the entire trajectories of their organizations. Her work has quantified the financial impact investing in people can have on an organization--the first reliable calculation in the literature of talent retention.

From this research, 9 key strategies emerged:

• Centering employee voices
• Mutualistic working relationships
• Intersectional inclusion strategies
• Reimaging employee benefits
• Frontline leader driven strategies
• Hire STARS
• Develop deep talent benches
• Human capital reporting as a competitive strategy
• Distributed leadership

The Truth About Employee Engagement was originally published as The Three Signs of a Miserable Job.

A bestselling author and business guru tells how to improve job satisfaction and performance.

In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: job misery. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more engaging.

As with all of Lencioni's books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three root causes of job misery and how they can be remedied. It covers the benefits of managing for job engagement within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations.

Patrick Lencioni is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include. AT&T, Direct TV, JCPenney, Microsoft, Nestle, Northwestern Mutual, Southwest Airlines and St. Jude Chilren's Research Hospital. Lencioni is the author of ten bestselling books, including The Five Dysfunctions of a Team and The Advantage. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.

Poll after poll has confirmed that an astonishing number of workers are disengaged from their work. Why is this happening? And how can we fix the problem?

In this bold, enlightening book, social psychologist and professor Daniel M. Cable takes leaders into the minds of workers and reveals the surprising secret to restoring their zest for work.

Disengagement isn't a motivational problem, it's a biological one. Humans aren't built for routine and repetition. We're designed to crave exploration, experimentation, and learning--in fact, there's a part of our brains, which scientists have coined the seeking system, that rewards us for taking part in these activities. But the way organizations are run prevents many of us from following our innate impulses. As a result, we shut down.

Things need to change. More than ever before, employee creativity and engagement are needed to win. Fortunately, it won't take an extensive overhaul of your organizational culture to get started. With small nudges, you can personally help people reach their fullest potential.

Alive at Work reveals:

• How to encourage people to bring their best selves to work and use their greatest strengths to help your organization flourish
• How to build creative environments that motivate people to share ideas, work smarter, and embrace change
• How to enhance people's connection to their work and your customers
• How to create personalized experiences that help people feel a deeper sense of purpose

Filled with fascinating stories from the author's extensive research, Alive at Work is the inspirational guide that you need to tap into the passion, creativity, and purpose fizzing beneath the surface of every person who falls under your leadership.

In Curiosity Unleashed, business behavioral expert Dr. Diane Hamilton, acclaimed author of Cracking the Curiosity Code, delves deeper into the transformative power of curiosity on personal and organizational success. This compelling follow-up book enriches the conversation, offering new insights and actionable strategies to foster an organizational culture where curiosity thrives.

Dr. Hamilton reveals engaging stories of triumph and caution-featuring those who soared by embracing curiosity and those who faltered by adhering to outdated practices. As the creator of the Curiosity Code Index, the world's first assessment tool to pinpoint the factors that inhibit curiosity, she provides clear methods for overcoming these barriers. This approach sparks innovation, bolsters engagement, and significantly boosts productivity.

Curiosity Unleashed extends its reach beyond individual success, illustrating how cultivating a robust culture of curiosity can revolutionize organizational dynamics. This book is an essential resource for anyone eager to break free from conventional thinking and embrace a future where curiosity drives exceptional growth and innovation.

National Bestseller

A Porchlight Book Company Top New Release

As seen on Armchair Expert with Dax Shepard

An interesting read for anybody curious about the human story and our development in society.
--Irish Tech News

Groundbreaking guide...innovative and accessible.
--SanFrancisco Book Review

In The Neurodiversity Edge, renowned Oxford-trained cognitive scientist, neurodiversity expert, and business leader, Dr. Maureen Dunne presents a pioneering framework to harnessing the power of neurodiversity to navigate the most important human resources revolution in the modern era.

Did you know that an estimated 1 in 5 people are neurodivergent--have a mind that works differently, such as the autistic, ADHDers, the dyslexic, synesthetes, and other unique neurotypes--and that the vast majority are motivated, capable, and unemployed?

This indispensable guide is based on more than two decades of immersive cognitive science research, case studies, stories from neurodivergent voices, in-the-trenches work with hundreds of organizations from start-ups to global Fortune 500 titans, and Dr. Dunne's own lived experiences as a neurodivergent employer, entrepreneur, board member, and CEO. Too many unique minds and perspectives on the sidelines, and too many organizations beset by groupthink, innovation-stagnation, and a lack of access to qualified new candidates. The Neurodiversity Edge takes you all the way from why to what and to how, delivering practical insights that build on a new foundational framework:

• Cultivate a values-driven approach to building a culture of sustained authentic inclusion where everyone can thrive
• How to improve the interview process to avoid missing game-changing talent
• Develop a hybrid office protocol that works for everyone and a support infrastructure that aligns with universal design principles
• Discover why Google's Project Aristotle found that innovation and performance hinge on psychological safety
• Uncover and eliminate the destructive influence of unconscious cognitive biases
• Take a graphic tour into the wonders of the human mind
• Understand unique problem-solving abilities such as lateral thinking, visual-spatial thinking, multisensory thinking, leaps of creative insight, hyperfocus, and many more
• How to articulate and implement organizational goals and measure progress toward them

The Neurodiversity Edge is an essential guide for executives, board directors, human resources professionals, managers, recruiters, entrepreneurs, venture capitalists, allies, educators, nonprofit leaders, and anyone with an interest in better understanding neurodiversity, authentic neuroinclusion, and the human mind.

Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.

This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for:

• Focusing your people on the most important parts of their jobs
• Communicating your expectations
• Aligning employee goals with organizational priorities
• Improving productivity and morale in the workplace
• Reducing disagreements during performance reviews

#2 WALL STREET JOURNAL BESTSELLER

USA TODAY BESTSELLER

#1 AMAZON BESTSELLER (In 9 Leadership, Business & HR Categories)

***Includes a free workbook, as well as discussion questions for use by students as well as teams***

This amazing book is loaded with insights, ideas and strategies that you can use immediately to become the Leader in your field.

Brian Tracy - Author, Speaker, Consultant

Dr. Karyn Gordon has written a must-read book for anyone wanting to develop great leadership skills both as an individual or as a development tool to support your team to build core skills of great leaders. The Three Chairs hooked me from the start with its engaging storytelling, scientific research and abundant actionable tools.

Erin Lukie - Senior Global Director, Young Presidents' Organization (YPO)

Dr. Karyn is an incredible force for good when it comes to leadership, communication and building high performance teams. The Three Chairs: How Great Leaders Drive Communication, Performance and Engagement is a must read for leaders seeking to implement and an integrated, authentic and effective management process in their organizations, for their high performance teams and in their personal lives in a changing world.

Scott O'Neil - CEO, Philadelphia 76ers (NBA)

Dr. Karyn's concept of The Three Chairs is brilliant in its simplicity. The way she applies it to leadership skills everywhere from the classroom to the boardroom shows her strong grasp of how leaders are not born, they are made.

Michael Gelman - Executive Producer, LIVE with Kelly and Ryan

The Fastest Way to Grow Essential Leadership Skills

We all want to be great leaders who are confident, productive, and highly energized. But if you don't learn foundational leadership skills, research shows you will face problems with communication, performance, engagement, and employee retention. The stakes are high.

How can you quickly learn essential leadership skills? While most organizations and professionals value leadership development, it is often time-intensive and impractical.

In The Three Chairs, Dr. Karyn Gordon provides a proven framework to transform anyone's ability to lead others. Nominated for the 2021 RBC Canadian Women Entrepreneur Award, Dr. Karyn has spent over 20 years teaching more than 500,000 people across 17 countries. Her unique approach, based on the 5 Leadership EQ Skills(TM), will show you how to:

• Identify Great Leadership: Understand the most essential attitudes in yourself and others
• Master Communication: Give and receive feedback to drive team accountability
• Enhance Proper Goal-Setting: Build a confident mindset and alignment on key objectives
• Improve Decision-Making: Drive performance, time-management, and delegation
• Reduce Stress And Anxiety: Increase wellness and reduce burnout
• Increase Employee Engagement: Boost retention and build a better culture

The Three Chairs is the breakthrough leadership book for the 21st century. Discover tools you can easily apply at work and home that get results for everyone from CEOs to students. See yourself more clearly, engage more deeply with those around you, and equip yourself to be a confident great leader.

The definitive account of workplace wellbeing and its key drivers, offering a fresh, data-driven perspective on the connections between happiness, productivity, and organizational success.

Most of us spend a third of our waking lives at work. Work shapes our schedules, relationships, identities, and economies--but is it actually making us happy? This crucial question is explored in depth by leading Oxford researchers Jan-Emmanuel De Neve and George Ward, who provide the richest, most comprehensive picture of workplace wellbeing yet.

In Why Workplace Wellbeing Matters, the authors clarify what workplace wellbeing is (and is not) and offer a framework for how businesses can approach and improve it. Drawing on extensive large-scale data--including the world's largest data set on employee wellbeing, gathered in partnership with the jobs platform Indeed--the book reveals the remarkable ways in which wellbeing at work varies across workers, occupations, companies, and industries.

The authors present new, evidence-based insights into the origins of workplace wellbeing and how businesses can enhance the employee experience. Integrating work from multiple academic disciplines, they show that workplace wellbeing encompasses both how we think about our work as a whole and how we feel while doing it. Their research demonstrates that improving wellbeing can boost productivity, aid in talent retention and recruitment, and ultimately improve financial performance.

With in-depth analysis and keen insight, De Neve and Ward debunk myths and test assumptions amid an often confusing cacophony of voices on wellbeing at work. Why Workplace Wellbeing Matters provides a firm foundation and indispensable resource for leaders seeking to shape the future of work.

• who the law covers
• what the law allows and prohibits
• which federal agency enforces the law, and
• practical tips to avoid violations of the law.

Each chapter is dedicated to explaining and demystifying one federal employment law, including the:

• Americans with Disabilities Act
• Family and Medical Leave Act
• Fair Labor Standards Act
• Immigration Reform and Control Act
• National Labor Relations Act
• Pregnancy Discrimination Act
• Equal Pay Act
• Federal Speak Out Act
• and many more.

The Joy of HR is a captivating and compelling read that redefines the role of Human Resources as an essential, trusted business partner within organizations. This must-read for HR professionals, CEOs, founders, and executive teams highlights the critical importance of aligning people and talent strategy with overall business strategy to drive success in today's dynamic environment.

Award-winning HR executive, Lotus Buckner, shares compelling personal experiences and invaluable lessons from leading HR transformations across multiple industries. Through powerful stories from top business leaders, Buckner reignites the joy in HR by focusing on building trust, fostering relationships, solving real problems, enhancing communication, leading in discomfort, and shaping company culture with great intention.

Designed to inspire HR leaders and business executives alike, The Joy of HR offers actionable insights to improve work dynamics and create thriving, high-performing companies. Discover how purposeful, impactful practices can elevate the success of both your workforce and your company.

This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management including:

Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture
Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more
Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant
Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach
Ritz-Carlton President and COO Herve Humler: How to engage today's new breed of luxury travelers
Double-five-star chef and hotelier Patrick O'Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections
Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today's travelers
Restaurateur Traci Des Jardins on building a narcissism-free hospitality culture
Legendary chef Eric Ripert's principles of creating a great guest experiences, simultaneously within a single dining room.

The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource.

As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here.