With new chapters on electrical system optimization and ISO 50001, this edition also covers the latest updates to codes and standards in the energy industry. Also included are chapters on energy economic analysis, energy auditing, waste heat recovery, utility system optimization, HVAC, cogeneration, control systems, energy management, compressed air system optimization and financing energy projects. Additional topics include emerging technologies such as oxy-fuel combustion, high efficiency burners, enhanced heat exchangers, and ceramic membranes for heat recovery as well as information on how to do an energy analysis of any system; electrical system optimization; state-of-the-art lighting and lighting controls. This reference will guide you step by step in applying the principles of energy engineering and management to the design of electrical, HVAC, utility, process and building systems for both new design and retrofit projects. The text is thoroughly illustrated with tables, graphs, diagrams and sample problems.

NOTE: This is an older edition of this text. The new third edition of Warehouse Management and Inventory Control is now available and published under the new title - The World of Warehousing: Previously Published as Warehouse Management & Inventory Control.

Similar to previous editions, a selection of teaching materials and resources is also available for instructors using the new third edition (The World of Warehousing) in their classrooms, including presentation slides, activities, discussion assignments, quizzes, and answers to end of chapter questions. Please contact the publisher for more information or to request a desk copy of the third edition for review. accesseducationpress.com

The Complete Guide to Facility Management explains exactly what is required of a practicing facility manager in today's built environment. Through personal stories and examples, Dan Lowry teaches the four FM knowledge domains of Operations & Maintenance, Project Management, Business Finance, and Leadership to aspiring and practicing facility management professionals of all backgrounds and education levels. This guide will enable you to understand not only what you need to learn, but how to develop as an FM in a way that brings maximum value to your organization. Through learning how to prove this value to senior management, Dan illustrates key things you can do in order to achieve maximum effectiveness in your FM career.

Written by facility managers for facility managers, this book will turn your facility initiatives into strategic business components that make your department stronger and more productive.

Leaky faucets and cracked pavement aren't the only demands on a facility manager's time and energy. These days, they also need top-notch financial skills--to sell their department to senior management, to win funds for crucial projects, and to become fully integrated into the organization. Sadly, most facility managers lack even fundamental financial skills.

In The Facility Manager's Guide to Finance and Budgeting, facility management experts David G. Cotts and Ed Rondeau explain how to:

• Understand the essential concepts of facility work programs and programmatic planning and budgeting
• Develop and manage an annual expense budget, then evaluate the results
• Make financially sound go/no go decisions on projects requiring capital funding
• Pinpoint significant cost-savings and cost-containment areas
• Use unit-cost indicators to benchmark facility management initiatives
• Create an information system and database that ties directly into the budget

The Facility Manager's Guide to Finance and Budgeting is the first primer designed to teach them the ropes quickly, concisely, and with minimum pain.

Fitness Facility Management provides an in-depth look at the challenges and rewards of managing contemporary health and fitness facilities.

Using real-world expertise garnered from many types of fitness facilities, the authors and their contributors deliver practical insights and advice for the management and operation of health and fitness facilities, programs, and employees. Case studies and examples depict real-world scenarios encountered by modern health and fitness club managers. The latest guidelines and information on the skills needed to provide world-class experiences for members, guests, and clientele of many kinds make Fitness Facility Management the authoritative guide for current professionals as well as students studying for a future career in the industry.

Beginning with reflections on how the COVID-19 pandemic changed exercise habits, client behavior, and the fitness industry itself, readers progress to the fundamentals of organization development and business operations. They will learn about staff recruitment, hiring, and retention through employee engagement as well as the skills needed for talent offboarding and creating a positive employee exit experience. Coverage then moves to the operational management functions, such as facility design, standard operating procedures, equipment purchasing and maintenance, and development of member programs. The final section consists of the business practices needed for success, including attracting and retaining members, managing risk and preparing for emergencies, and optimizing profitability through business strategy and marketing plans.

Throughout the book, checklists and graphs provide easy-to-understand guidance on concepts. Think It Through elements at the end of each chapter present reflective questions for readers to consider, aiding with retention of key points and practical understanding of how to apply guidance and knowledge within fitness facilities.

The applied approach and practical information throughout Fitness Facility Management make this text the most up-to-date guide for current professionals--whether they work in boutique fitness centers, corporate fitness facilities, campus recreation centers, community recreation centers, or franchised fitness clubs--as well as for students preparing for a management career in the health and fitness industry.

This book will cover the essential role and responsibilities of the facilities manager as it pertains to building maintenance.

Facilities management is a broad-based discipline that calls into play architectural, construction, engineering, and management and human skills, particularly for running and maintaining commercial, institutional, academic, and industrial buildings. If you're a newcomer to facilities management you will find this book an excellent introduction to managing maintenance. Already an established professional? You'll be able to brush up on the latest technological and regulatory trends affecting how complex facilities should be successfully maintained by way of risk assessment.

The book contains ample, ready-to-use assessment forms and resources for extended practical information. Highlights include: Coverage of key components of facilities maintenance management including risk management, building safety, operations and purchasing, staffing, and more. Guidance on new trends including 'lean building maintenance' and Green Building specs (Green Spec) like LEED as well as guidance on legal contracts, safety regulations, energy efficiency, and more. The author also details specific management guidance by building type including apartments, office buildings, hotels and resorts, government buildings, schools, transport facilities, and many others.

From the moment it was first published, Facility Management became the ultimate reference for facility and design professionals who want to create a productive workplace that corresponds to the short- and long-term goals of their corporation. This Second Edition provides complete, fully up-to-date information and guidance on the evolving facility management profession that will help facility professionals and their service providers meet and exceed these goals.

Are you Driven to Succeed?

Is your pilot light lit? Is there a hunger for growth burning inside you to become your best self personally and professionally? In Driven to Succeed, Scott Biehl challenges you to get your fire burning white-hot so that you won't want to miss a workout, you won't want to miss a meeting at work, and you won't want to miss a monthly goal. You'll become so focused that the opportunity to be sabotaged becomes almost zero. You will be so busy crushing work and life that you simply will not have time for anything less than success.

About Scott Biehl

Scott Biehl resides in beautiful Lake Tahoe with his wife of 30 years. Scott spent the last 35 years in the retail automotive business rising from a 21-year-old salesperson to becoming the Owner, CEO, and Dealer Principal of the #1 Jaguar Land Rover dealership in the USA. Although Scott sold his dealerships in 2022 he is far from retired. Scott's passion has always focused on helping others succeed. Scott has a successful consulting and coaching business for both individuals and organizations through the Driven to Succeed network where he not only coaches and consults but also delivers multi-day training events. Scott is easily reachable via email (found within the book). Explore the Driven to Succeed website for details on upcoming events, and browse our online store for workbooks, notepads, and clothing. Stay in the loop about upcoming events and receive Scott's monthly Driven to Succeed Newsletter by registering on our blog.

Facilities @ Management

Reference work describing the evolution of Facilities Management from a global perspective as experienced by the leaders in the field

With valuable insights from over fifty diverse contributors from all around the world, Facilities @ Management: Concept, Realization, Vision - A Global Perspective describes the evolution of the Facilities Management (FM) internationally, discussing the past, present, and future of a profession that has grown significantly over the last forty years. The contributors are made up of industry professionals, many of whom are the founders of the profession, and members from academia teaching future FM leaders.

This edited work is a Facilities Management anthology, with a focus on reviewing the origin of the industry through best practices and lessons learned from some of the sharpest minds in the field.

Facilities @ Management: Concept, Realization, Vision - A Global Perspective includes information on:

• Handling legal compliance, strategic policies, and overall best practices to ensure a successful career in the field
• Understanding practical guidance for the role of Facilities Management in the world's biggest challenges, including sustainability and climate change
• Building systems and equipment through strong technical knowledge, project management, and communication and interpersonal skills
• Managing a diverse range of stakeholders and contractors and adapting to changing technologies, regulatory requirements, and socio-political and ecological challenges

With unique firsthand insight, including case studies, from thought leaders in FM from 16 countries around the world, this book is ideal for practicing FM professionals as well as students and researchers involved in the field.

For many sports fans, attending a sporting event is about more than just watching the action unfold. It's a chance to immerse themselves in the sights, sounds, and smells of the venue. Whether it's a multibillion-dollar stadium or a high school gymnasium, each facility's success is a result of meticulous planning, innovative design, strategic marketing, diligent maintenance, and effective management of operations and human resources. When all these factors align, fans leave with cherished memories, regardless of the game's outcome.

Managing Sport Facilities, Fifth Edition With HKPropel Access, exposes students to the many duties of sport facility managers and primes them for the responsibilities of the job. Merging historical and theoretical foundations with real-world challenges, the text features insights from a diverse group of professionals who offer perspectives on a variety of topics, spanning systems and operations, maintenance, and environmentally friendly practices.

Endorsed by the Stadium Managers' Association, this updated edition is now in full color and places a greater emphasis on what facility managers and staff do on a daily basis and how venues are managed. To this end, a new chapter on systems management has been added, covering critical infrastructure such as plumbing, electrical systems, fire protection, life safety, communications, sound, and security. Additionally, a new chapter focusing on technology used in sports venues addresses lighting systems, scoreboard operation, concessions, and electronic ticketing.

The fifth edition offers students expanded opportunities for hands-on application of the material. Related online resources, delivered via HKPropel, include new and updated projects and case studies, encouraging students to apply fundamental concepts in real-world scenarios:

• An updated case study, Gil's Sportsplex, incorporates strategic planning, construction, financial analysis, and more.
• End-of-chapter assignments combine to form a semester-long project related to the construction or renovation of a sports facility.
• A crowd management certification can be obtained by watching a series of videos on this crucial skill and passing a short quiz.
• Day in the Life bonus content asks students to create a day planner for an event.
• A catalog of YouTube videos provides virtual tours and instructive information for students.

Other learning aids include flash card activities to review key terms. Within the text, Facility Focus sections and Behind the Scenes sidebars provide facility management insights and professional advice for facility managers.

With Managing Sport Facilities, students will receive a wealth of practical knowledge, best practices, and professional advice to equip them to make decisions in all areas of facility management.

Note: A code for accessing HKPropel is included with all new print books.

Marketing and Design in the Service Sector: Enhancing the Customer Experience focuses on the new perspective of design in marketing within the service sector and how the space-scape and design-scape impacts on customer experience. The authors examine the most recent research to provide a new perspective on offline and online space in customer-oriented services, such as retail, healthcare, gyms, supermarkets, restaurants, cafes, hotels, leisure centres, airports, and banks.

The importance of the environment and the product design have been discussed by many researchers in the past as part of design-scape. However, the COVID-19 pandemic brought unprecedented changes to the service industry. As a result, the product design, delivery design and setting of the sector faced a holistic change. The service sector constantly tries to provide customers with comfort, and, in the process, we witnessed many innovative ways to meet the demand, including, for instance, contactless delivery, or robots for delivery, in the healthcare industry. The travel and tourism industry also started attracting attention for significant innovations in terms of designing spaces through introducing space-scape and providing a unique stress-free experience for their customers (e.g. silent airport) to enhance experience-scape.

The experiences gained from service digitalisation in a crisis also offer fruitful learning for digital innovation, transformation and service design and development. The authors provide a combination between theory and practice as well as relevant and fresh case studies that will prove invaluable to academicians and students with an interest in the Service Sector.

Are you caught between a rock and a hard place?

The maintenance workload is up, but the maintenance budget is the same (or lower). You know you get 32% wrench time (157 minutes out of 480 minutes daily!) doing unplanned maintenance.

You also know that maintenance work requires managing a thousand details. There is rarely enough time or bandwidth to manage everything on the fly. If one little thing is missing, the job stops, and productivity goes down the drain.
Maintenance planning identifies everything needed to do a job so that scheduling can get those ducks in a row before the job starts. That alone gives you maintenance work that is five times safer, half the cost, and 30% or more improvement in wrench time. It also cuts frustration to improve morale.

The challenge is that everyone has to be on the same page. Maintenance Planning Cuts Waste and Frustration is written for maintenance workers and new planners to understand maintenance planning and encourage them to get on the same page by getting involved-using the plan, commenting on it, and improving it.

Maintenance Planning Cuts Waste, and Frustration provides your organization with a lighthearted, fun, reality-based graphic novel format training tool. Maintenance Planning starts with examples of a lack of planning, shows why there is so much resistance to planning, and then dissects and demonstrates techniques for effectively planning maintenance work.

Maintenance Planning Cuts Waste, and frustration uses real examples from the shop floor. It shows the genuine concerns of the senior trade staff and provides them with reasons to support the program. It focuses on the activities that need to happen to reduce the barriers to productivity. This work can also educate people outside maintenance who must work with maintenance.

Maintenance Planning Cuts Waste and Frustration is part of the Elements of Great Maintenance Management series.

Joel Levitt has been an author, trainer, and consultant for over 35 years. He has written 19 books for maintenance professionals, some of which are part of the SMRP Body of Knowledge. He has also trained 20,000 real people in real companies in 42 countries.

En este libro aprender s porqu es importante preguntar. No solamente nos hace ver como expertos, sino que nos permite controlar una conversi n. Como coach, l der, gerente o director, te dar s cuenta de que no es solamente importante, sino que yo dir a que es vital si pretendemos ayudar a alguien. Si usan estas preguntas como lo han hecho muchos expertos, tu nivel de liderazgo aumentar de manera muy significativa. Escuchar es primordial en el coaching, pero, c mo podr s escuchar si no sabes preguntar? Tambi n veras que preguntar hace responsable a la persona que quieres ayudar, y, por otro lado, hacer preguntas sirven para demostrar que realmente te interesa. En esa versi n tapa blanda podr s tomar notas, contestar esas preguntas de alta rendimiento que puede cambiar tu vida. Espec ficamente podr s ver: Tabla de contenido: - Por qu es importante preguntar?- Tipos de preguntas: - Preguntas situacionales (m s de 25 casos de ayuda) - 30 preguntas para mejorar tu vida. Un peque o libro que te har cambiar tu vida en grande.

A practical guide to the principle services of facilities management, revised and updated

The updated third edition of Facilities Manager's Desk Reference is an invaluable resource covering all the principal facility management (FM) services. The author--a noted facilities management expert--provides the information needed to ensure compliance to current laws, to deliver opportunities to adopt new ways of using built environments, and to identify creative ways to reduce operational occupancy costs, while maintaining appropriate and productive working environment standards.

The third edition is fully updated and written in an approachable and concise format. It is comprehensive in scope, the author covering both hard and soft facilities management issues. Since the first edition was published it has become a first point of reference for busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. This important book:

• Has been fully updated, reviewing the essential data covering the principal FM services
• Is highly practical, ideal for the busy FM practitioner
• Presents information on legal compliance issues, the development of strategic policies, tactical best practices, and much more
• Is a time-saving resource that brings together essential, useful, and practical FM information in one handy volume;

Written for students and professional facilities managers, Facilities Manager's Desk Reference is designed as a practical resource that offers FMs assistance in finding solutions to the myriad demands of the job.

The Cloudbase Chronicles is the memoir of Harry Budge, resident chief engineer of John Hancock Center in Chicago. In addition to being one the worlds most recognized structures, John Hancock center is home to some of the loftiest homes in North America. John Hancock Center, affectionately known as Big John to Chicagoans, was one of the first truly self contained luxury communities in the world. As chief engineer for the residential portion of the building, Harry Budge experienced a truly unique lifestyle. Part engineer-part supervisor-part personal valet, he shares his humorous, occasionally somber encounters with his staff and his neighbors and his employers. Additionally, the reader will learn what makes a skyscraper like John Hancock Center tick.

This book teaches Facilities Management (FM) practitioners the steps that can help them take decisive steps towards creating clarity and direction in FM. There is something in this book for both seasoned and new FM practitioners as both face the same problem - their function is viewed as non-strategic, a support role, and a cost centre. As a result of that, many FM practitioners are out of synch with the core business activities of their different organizations and are not fulfilled in their roles. To help them out of their misery, the author shares professional pieces of timely advice to help FM practitioners to not just practice FM the right way, but to also be knowledgeable enough to position their functions as a strategic one. The book bridges the gap between what is desired in FM and what the reader already knows in a deliberate attempt at offering solutions that cut across the industry.What is Facilities Management All About? tackles the challenges facing FM in a ground-up approach. First, the book seeks to get readers to be aligned with FM identity and proceeds to outline ways in which practitioners can make FM a value centre instead of a cost centre or a profit centre. At the end of the book, readers will be more informed about the identity of FM, the mission of FM, and the core responsibilities of FM. With this knowledge, they can be in a better position to relate their function to top executives in their organization so as to elevate it to a strategic one. Hence, the book is a must-read for both new and seasoned FM practitioners.

Winner of the 2013 IFMA Distinguished Author Award.A comprehensive yet user-friendly guide for facility managers at small-to-medium-sized companies. Chapters are arranged alphabetically for convenience.

For Efrem Harkham, hospitality isn't just a job--it's a way of life. And that attitude is evident when you walk into any of Harkham's one-hundred-plus luxury hotels. In a true, rags-to-riches American success story, Harkham built a renowned international hotel brand that is synonymous with comfort and refinement.

Part memoir, part business-success book, Living the Luxe Life is the story of Harkham's success, detailing the secrets behind his accomplishments. Taking a philosophical approach to business, Harkham describes his commitment towards maintaining excellence in all aspects of his life, succeeding in a constantly evolving marketplace, and mentoring employees. He firmly believes that this method is the best way to provide his customers with a superior product. Additional chapters expand on Harkham's business model, touching on his belief in the importance of philanthropy, education, and patience in building a strong and successful business.

Profound and insightful, Living the Luxe Life is a must have for any reader who aspires to one day succeed in the business world.

Facilities management is a diverse field that demands a lot from its practitioners. Despite this, the fact that senior management of organizations still sees facilities management as a cost center is upsetting. As a result of this misconception, facilities management budget is often subjected to countless reviews, which usually ends in the budget being cut. The eventual lack of fund caused by these budget cuts has a significant effect on FM in delivering its duties.Even with so little, so much is expected of the FM department. If FM doesn't show signs of being a good steward with the funds entrusted in their care, winning next budget proposals becomes nearly impossible and such an event would further reduce the performance rating of FM. With a low-performance rating, the already below-par image of FM in the eyes of senior management will take further hits. And FM will continually struggle before it wins funds for the execution of the facilities services workplan and facilities improvement initiatives.To help both new and seasoned FM practitioners to be good financial stewards, this author has penned an experience-based book on how FM practitioners can become pros at the game of financial numbersarticulate the value of facilities services and initiatives in financial language that is understood by the senior management. This book not only teaches you how to prepare the different types of FM budget and financial feasibility analysis, but it also walks you through the entire process of negotiating budget and allocating funds to carefully crafted FM workplan.