The Definitive Work on Six Sigma--Revised and Fully Updated

Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement.

In short, this book changed the world of business and organization improvement forever.

Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been used--for better and for worse--during the past 14 years.

This new edition of The Six Sigma Way retains everything from the original classic-- what Six Sigma is, how it works, and how to adapt it to your particular needs--while providing valuable new sections on lessons learned and setting the record straight regarding myths and misunderstandings perpetuated over the years. This all-in-one guide provides:

• Practical Six Sigma implementation guidelines anyone can understand
• New insights from managers who successfully applied the advice from the first edition
• Detailed case studies from such companies as Adobe, Macy's, and Starwood
• Hands-on maps that guide you through key decisions you must make

The definitive guide to successfully implementing Lean Six Sigma approaches into any organization is essential for any manager who wants to stop thinking about building a continuous improvement culture--and actually make it happen.

Business has changed dramatically in recent years. Being second best used to be an option; today, being the best is the only way to survive. Take charge of your company's future and make positive changes The Six Sigma Way.

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma--measuring performance, improving quality and saving millions in the process.

The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma Black Belts and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level--just 3.4 defects per million; and much more.

* Includes dozens of data-gathering forms and Six Sigma tools and worksheets
* Describes key improvement methods in a concise how-to format with checklists and tips

A brief introduction to Six Sigma-- for employees

Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande, What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma--not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations.

Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes:

• The six themes of Six Sigma
• A five-step roadmap to Six Sigma implementation
• The 10 basic tools of Six Sigma, with an entire page devoted to each