When negotiation fails, mediation avails other moves for an amicable resolution. Whether you are a current or future mediator or a party to a conflict, this is your essential companion to the theory, concepts, and best practices of mediation.

In a world ridden by social divisions, responsible resolution of conflicts is more timely than ever. What happens when parties are unable to negotiate an agreement together? The next move is to invite a third party to reset the negotiations, facilitate the exchanges, rebuild a working relationship and empower the parties to explore the past, surface their present needs, invent, evaluate and choose the best solutions for the future.

Mediation: Negotiation by Other Moves brings decades of critical analysis and experience that the authors tested worldwide in international organizations, governments, NGOs, universities and corporations. You will understand mediation better, and its significance in your personal and professional life. You will be able to develop a flexible mindset and a broad outlook to achieve sustainable outcomes. This book will cover:

• Models and principles from various domains of mediation: family, business & labor, public affairs, international relations
• A mediation framework to prepare for mediation and to run its process smoothly
• A step-by-step approach to a mediation session, from the opening until a possible settlement, via the various phases of problem solving
• Mediation traps and how to avoid them--for mediators and parties alike
• Ethics of mediation and questions of responsibility

Mediation: Negotiation by Other Moves is essential reading for anyone who wishes to develop a pragmatic approach to mediation.

Time management is essential for successful negotiations. This book helps you do first things first.
--Jeanne Brett, DeWitt W. Buchanan, Jr. Professor of Dispute Resolution and Organizations, Kellogg School of Management, and Director of the Dispute Resolution Research Center

This book brings a breakthrough method to lead efficient negotiations.
--Yann Duzert, Professor, Foundation Getulio Vargas, Brazil

Even if you only implement 5% of this method, your clients will find you more attentive to their needs.
--John Wong, Senior Partner, The Boston Consulting Group, Hong Kong Office

A one-of-a-kind and most welcome companion for negotiators. It offers a learner-friendly distillation of tested ideas and good practices.
--Pierre Debaty, Head of the Brussels Training Office, European Parliament

Drawing on their extensive experience in over 50 countries, the authors provide the best of Anglo-Saxon and continental Europe negotiation approaches.
--AJR Groom, University of Kent at Canterbury

Whether you negotiate abroad or in your home country, this book is a must.
--Tetsushi Okumura, Professor, Nagoya City University, Graduate School of Economics

Many former enemies started thinking and acting differently after having integrated the principles of this book.
--Howard Wolpe, Special Advisor to the Africa Great Lakes region, former Member of US Congress

This negotiation method makes a difference for business and government leaders, who want to act more responsibly.
--Theo Panayotou, Professor, Cyprus International Institute for Management & Harvard Kennedy School of Government

Este libro proporciona la información necesaria sobre cómo negociar tanto en entornos empresariales como políticos. Propone un método que es a la vez una filosofía y un programa de técnicas específicas, que te permitirán hacer lo correcto en el momento adecuado.

Diariamente se negocian cosas. Dentro de las familias, en las empresas, en la esfera pública, en entornos internacionales, ya sean decisiones, proyectos, contratos o conflictos. Pero, respetas un orden en la negociación? Te preparas antes de actuar? Escuchas antes de hablar? Reconoces las emociones antes de resolver problemas? Creas valor antes de discutir los precios?

Si no naces buen negociador, puedes convertirte en uno. Más allá de las prácticas instintivas, esta obra postula un método original y novedoso, basado en la vasta experiencia de los autores en consultoría y recursos humanos. Método de negociación fue traducido a catorce idiomas y solamente en Francia e Inglaterra lleva vendidos más de 50.000 ejemplares.

Cet ouvrage regroupe les conférences plénières du Colloque de Cerisy consacré à l'argumentation. Les grandes orientations disciplinaires où l'argumentation joue un rôle essentiel sont abordées par des grands spécialistes du domaine venus de différents horizons géographiques. Il s'agit là de la première grande synthèse de ce qui se passe en théorie de l'argumentation aujourd'hui au travers des différente écoles de pensée.

Alain Lempereur est Professeur à l'ESSEC et Professeur titulaire de la Charte Négociation et Médiation. Il a également enseigné en tant que Professeur invité à l'Université Harvard, à l'Université de Mannheim (Allemagne), au Cyprus International Institute for Management et à l'Université de Corse Pascal Paoli.