Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.

From neighborhood coalitions organizing against the building of a sport facility for professional sports teams subsidized by public funds, to global campaigns for equity for women in sport, to worldwide bans of apartheid regimes, sites and levels of protest, resistance and activism have been present throughout the history of sport. Contentious forms of collective actions are now ever more present in various forms at the local, the national and the global levels.

Sport and Social Movements: From the Local to the Global is the first book-length treatment of the way social movements have intersected and continue to intersect with sport. It traces the history of various social movements associated with labour, women, peace, the environment and rights (civil, racial, disability and sexual), and their relationship to sport and sports mega-events such as the Olympic Games.

Based on research conducted by a multinational team of authors that draws on theories of social movements and new social movements, the book includes a valuable chronology of social movements, illustrations of key episodes in the development of the relationships between sport and different social movements and an agenda for future research and scholarship.

Written in a clear and comprehensive style it is suitable for all levels of higher education, researchers and the general reader who want to know more about the role that sport has played in the development of social movements and campaigns for social justice.

From neighborhood coalitions organizing against the building of a sport facility for professional sports teams subsidized by public funds, to global campaigns for equity for women in sport, to worldwide bans of apartheid regimes, sites and levels of protest, resistance and activism have been present throughout the history of sport. Contentious forms of collective actions are now ever more present in various forms at the local, the national and the global levels.

Sport and Social Movements: From the Local to the Global is the first book-length treatment of the way social movements have intersected and continue to intersect with sport. It traces the history of various social movements associated with labour, women, peace, the environment and rights (civil, racial, disability and sexual), and their relationship to sport and sports mega-events such as the Olympic Games.

Based on research conducted by a multinational team of authors that draws on theories of social movements and new social movements, the book includes a valuable chronology of social movements, illustrations of key episodes in the development of the relationships between sport and different social movements and an agenda for future research and scholarship.

Written in a clear and comprehensive style it is suitable for all levels of higher education, researchers and the general reader who want to know more about the role that sport has played in the development of social movements and campaigns for social justice.

Organized sport as we know it is not an expression of social consensus or of continuing progress towards a better world, nor is it a homogeneous, cohesive entity. This book invites us to consider the hidden face of Canadian sport. Has there been equal opportunity for the various social classes and ethnic groups, and between men and women? What role has television, the writer of sports fiction, or the established church in Quebec had in deciding what games can be played and who can play them? What are the implications of state involvement in sport?

Adopting an acutely critical perspective, the authors
◦ identify the main social forces that shape contemporary sports,
◦ analyse the organizations whose spheres of influence include our sports institutions,
◦ examine the ideologies of the various social actors involved, and
◦ distinguish the various patterns of participation among diverse social groups.

The first of its kind in Canadian sports academia, this book includes contributions by both English- and French-speaking scholars and is available in both official languages (the French version is entitled Sport et pouvoir: les enjeux sociaux au Canada). Written as an introductory textbook on the sociology of sport, it has a particularly Canadian focus that will interest both student and teacher.
Anyone with an interest in sport will appreciate the stimulating and provocative insights it offers into the cultural mosaic of which Canadian sport and leisure are a part.

Annie has lost so much, not least her beloved Eric. And now everything seems to be drawing to a close. Is this the end of the world?

The cycle of life...

...for the meek shall inherit the Earth.

A post-apocalyptic memoir.