Learn to assess the situation, manage your emotions, and move on.

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.

How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to:

• Understand the most common sources of conflict
• Explore your options for addressing a disagreement
• Recognize whether you--and your counterpart--typically seek or avoid conflict
• Prepare for and engage in a difficult conversation
• Manage your and your counterpart's emotions
• Develop a resolution together
• Know when to walk away

Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Named one of 22 new books...that you should consider reading before the year is out by Fortune

This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict. -- Publisher's Weekly

A research-based, practical guide for how to handle difficult people at work.

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret--rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.

Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior--there's your sanity to consider, and your career.

In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers--the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others--and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail--on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything--what now?

Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work--and building interpersonal resilience in the process.

Necesitas ser seguro de ti mismo para inspirar confianza, comunicarte eficazmente y tener xito en su organizaci n. Pero la inseguridad y los nervios pueden socavar tu capacidad para actuar con decisi n y persuadir a los dem s. Qu puedes hacer para superar estas inseguridades? Este libro explica c mo puede usar la inteligencia emocional para tener m s confianza en s mismo en el trabajo. Aprender s a corregir lo que te retiene, a superar el s ndrome del impostor, y cuando te sientas demasiado seguro de ti mismo, en realidad puede resultar contraproducente. ///// You need confidence to inspire trust, communicate effectively, and succeed in your organization. But self-doubt and nerves can undermine your ability to act decisively and persuade others. What can you do to push past these insecurities? This book explains how you can use emotional intelligence to become more confident at work. You'll learn how to correct what is holding you back, how to overcome imposter syndrome, and when feeling too self-assured can actually backfire.

Learn to assess the situation, manage your emotions, and move on.

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.

How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to:

• Understand the most common sources of conflict
• Explore your options for addressing a disagreement
• Recognize whether you--and your counterpart--typically seek or avoid conflict
• Prepare for and engage in a difficult conversation
• Manage your and your counterpart's emotions
• Develop a resolution together
• Know when to walk away

Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Desarrolla tu capacidad para tratar temas difíciles en el trabajo. En ocasiones, a lo largo de nuestra carrera, nos enfrentamos a conversaciones que despiertan emociones tensas. Nuestro instinto puede ser evitarlas por completo, pero participar en conversaciones desafiantes puede generar oportunidades para fortalecer las relaciones laborales, los equipos y las organizaciones. Este libro te ayudará a aprender a comunicarte de manera productiva bajo estrés, ofrecer y recibir retroalimentación crítica, y asegurar que los equipos salgan de conversaciones desafiantes sintiéndose unidos. Este volumen incluye los trabajos de: - Amy Gallo - Rebecca Knight - Liane Davey - Joseph Grenny /// Build your ability to discuss tough topics at work. At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united. This volume includes the work of: - Amy Gallo - Rebecca Knight - Liane Davey - Joseph Grenny