Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation of a seemingly happy and extremely valued employee. It's the cement truck they never saw coming their way--but they could have.

This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.

Written by the retention expert who pioneered the process, The Stay Interview shows managers how to:

• Prepare for the stay interview
• Anticipate an employee's top issues
• Respond to difficult questions
• Listen effectively and dig deeper
• Craft a detailed and effective stay plan complete with timeline

Assess each employee's level of engagement, predict potential exits, and communicate results to upper management

When you have the right people in place, you can't risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.

An Updated Classic for Reducing Turnover and Improving Engagement. For decades organizations have struggled to better engage and retain their best employees. Retention expert Richard Finnegan proposes a proven and proactive approach, the Stay Interview: an easy-to-use tool to uncover, anticipate, and resolve issues and concerns before your best employees leave. Stay Interviews do three things that employee surveys do not: they deliver information that can be used today; they give practical insights for engaging and retaining top performers; and they provide managers with a reliable process for developing individual stay plans. One of SHRM's all-time bestselling books, The Power of Stay Interviews, is now revised and updated to reflect Generations at work, including Millennials and Older Workers, brand-new Stay Interview questions, and introduces Finnegan's Arrow--a potent business-driven strategy for Stay Interviews.

An enthusiastic workforce translates into higher productivity and profitability with less turnover and absenteeism. Fully committed workers will give their all every day--and it's your job to make that happen.

Employee engagement matters in a company. That is indisputable. And love it or hate it, still the best way to calculate just how engaged your company's employees are, is the under-utilized employee engagement survey. But this shouldn't just be busy work, nor should it be underestimated how important these scores are in predicting your company's success.

In Raise Your Team's Employee Engagement Score, a practical, researched-based playbook that's applicable to any type of business with staff, retention expert Richard Finnegan reveals and discusses in depth the keys to increasing employee engagement:

• Building trust with your team
• Implementing stay interviews
• Developing an employee value proposition
• Hiring employees are self-motivate
• Measuring progress and forecasting future engagement

If you want to see real results in raising your employee engagement survey scores--at no cost--begin implementing the proven techniques in this book now.