A new edition based on the timeless business classic--updated to help today's readers succeed more quickly in a rapidly changing world. The New One Minute Manager offers a way for you to succeed sooner with less stress in changing times--both at work and at home.

For decades, The One Minute Manager(R) has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less--including resources, funding, and staff--have all revolutionized the world in which we live and work.

Now, Ken Blanchard and Spencer Johnson have written The New One Minute Manager to introduce the book's powerful, important lessons to a new generation. In their concise, easy-to-read story, they teach readers three very practical secrets about leading others--and explain why these techniques continue to work so well.

As compelling today as the original was thirty years ago, this classic parable of a young man looking for an effective manager is more relevant and useful than ever.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

One simple idea can set you free: Don't take on a problem if it isn't yours One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do.

The authors tell why managers who accept every problem given them by their staffs become hopeless bottlenecks. With a vivid, humorous, and too familiar scenario they show a manager loaded down by all the monkeys that have jumped from their rightful owners onto his back. Then step by step they show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper staff person. By using Oncken's Four Rules of Monkey Management managers will learn to become effective supervisors of time, energy, and talent -- especially their own.

If you have ever wondered why you are in the office on the weekends and your staff is on the golf course, The One Minute Manager Meets the Monkey is for you. It's priceless

Durante mas de diez anos, miles de managers de alto nivel y companias de la lista de Fortune 500 en todo el pais, han seguido la metodologia de este libro logrando asi aumentar la productividad, la satisfaccion laboral y la prosperidad personal. Estos resultados concretos se lograron mediante el aprendizaje de metodos directivos que se traducen en ganancias para la organizacion y sus empleados, razon por la cual se considera que son la respuesta a la Teoria Z del Japon.

El Manager al Minuto es una historia concisa y facil de leer que demuestra tres metodos directivos muy practicos. El desenlace de la historia revela estudios llevados a cabo en el campo de la medicina y de las ciencias del comportamiento humano. Explican claramente por que estos metodos, aparentemente sencillos, funcionan de forma tan eficaz para tantas personas. Al terminar de leer libro usted sabra como aplicarlos a su propia situacion.

Es por eso que El Manager al Minuto se ha convertido en uno de los libros sobre metodos directivos de mas venta en Estados Unidos y ha causado sensacion a nivel nacional. La revista People, the Today show, The Merv Griffin Show, y otros programas de television han presentado segmentos informativos sobre este libro.

Miles de personas en cientos de organizaciones en Estados Unidos se estan beneficiando de El Manager al Minuto, entre ellos, hombres y mujeres en: Chase Manhattan Bank, el gobierno de la ciudad de Pittsburgh, Holiday Inn, American Can, Harvard University, Cornell University, Monsanto, Georgia Pacific, Johnson & Johnson, 20th Century-Fox Video, Kentucky Fried Chicken, ARA Services, Hewlett-Packard, Pepsi-Cola Bottling, Apple Computers, Texaco, Lockheed, Hickory Frams, AT&T y muchas otras organizaciones menores.

This updated edition of management guru Ken Blanchard's classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII(R).

In Leadership and the One Minute Manager you'll learn why tailoring management styles to individual employees is so important; why knowing when to delegate, support, or direct is critical; and how to identify the leadership style suited to a particular person.

By consistently using SLII(R)'s proven model and powerful techniques, leaders can develop and retain competent, committed employees. This remarkable, easy-to-follow book is a priceless guide to personalized leadership that elicits the best performance from your staff--and the best bottom line for any business.

In the tradition of the bestselling book The One Minute Manager, authors Ken Blanchard and S. Truett Cathy, entrepreneur and founder of Chick-fil-A restaurants, present The Generosity Factor--a parable that demonstrates the virtues of generosity.

It's the story of a meeting between the Broker--a young man on his way up the corporate ladder who has the illusion of success, yet deep inside feels insignificant--and the Executive--the CEO of a very large and successful company who claims the greatest joy in his life is his ability to give to others.

Thinking he might get a competitive edge by meeting with the Executive, the Broker's worldview is turned upside down as he talks to the Executive and hears the principles that form his life. He calls it The Generosity Factor--a way to give time, talent, treasure, and touch to those in need. Providing a unique twist on what it means to thrive in business, at home, and in life, this story will forever change your definition of success.

Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.

Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are:

• The Spirit of the Squirrel
• The Way of the Beaver
• The Gift of the Goose

These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success.

Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story.

Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization.

Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now! Like Raving Fans, Gung Ho! delivers.

Take Care of Your Customers--or Someone Else Will!

Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. AlthoughFerguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.

In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertainingread for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service iseveryone's job.

PRAISE FOR LEGENDARY SERVICE:

Read this book and establish a service culture in your organization. -- Horst Schulze, Chairman/CEO, Capella Hotel Group

Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontlinestaff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always. -- Mark King, CEO and President, TaylorMade Golf

Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. LegendaryService will teach the next generation how to deliver sensational service. Buy it, study it, implement it. -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules

Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller KenBlanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service. -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV

Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today! -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo

Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to acceptmediocrity. -- Leonardo Inghilleri, coauthor ofExceptional Service, Exceptional Profit

The more I read the Bible, the more evident it becomes that everything I have ever taught or written about effective leadership over the past 25 years, Jesus did to perfection. He is simply the greatest leadership role model of all time.

Effective leadership--whether on the job, in the community, at church, or in the home--starts on the inside. In this revised classic, renowned leadership expert Ken Blanchard guides you through the process of discovering how to lead like Jesus.

Before you can hope to lead anyone else, you must know who you are. Every leader must answer two critical questions. One deals with your relationship to Christ. The other with your life purpose.

• Whose are you going to be?
• Who are you going to be?

Learning to lead like Jesus can be described as the process of aligning two internal domains (the heart and the head) and two external domains (the hands and the habits). These four dimensions of leadership form the outline for this very practical and transformational book, from which you will learn how to:

• Integrate your faith with your role and responsibility as a leader
• Identify your priorities
• Build your relationship with God in a new and personal way
• Move from success to significance
• Lead out of service rather than self-interest
• Put the love of Jesus into action

With simple yet profound principles from the life of Jesus, and dozens of stories and leadership examples from his own life, Ken Blanchard once again shows us the way effective leaders lead.

High Five! combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones.

Through the story of Alan Foster, a workplace one-man band, High Five! identifies the four key ingredients of winning teams. Although Alan is an effective producer, he is unwilling to share the spotlight by partnering on projects and is fired because, as his boss puts it, Alan, we need good producers who are good team players, too. It is a bitter pill for him to swallow.

While mulling over his disappointment, he takes his son to his grade-five hockey practice, where it is clear that his son's team, the Riverbend Warriors, knows nothing about teamwork, either. When the team's two overworked coaches learn of Alan's plight, they persuade him to join their ranks, and he finds himself charged with teaching himself and the players the meaning of teamwork. With the help of a woman friend-a former girls' basketball coach who has won more high school basketball championships than anyone-Alan and the Warriors learn the magic of teamwork and that none of us is as smart as all of us.

With its simple style and easy-to-follow techniques, High Five! is a must-read for anyone seeking to learn the value and power of teamwork.

El manager al minuto es una historia concisa y f cil de leer que revela tres secretos muy funcionales: objetivos de un minuto, alabanzas de un minuto y reprimendas de un minuto.

Durante m s de veinte a os, millones de gerentes en compa as de Fortune 500 y peque as empresas a nivel nacional han seguido las t cnicas de El m nager al minuto, aumentando as su productividad, satisfacci n en el trabajo y prosperidad personal. Estos resultados reales se lograron mediante el aprendizaje de las t cnicas de gesti n que explican la rentabilidad de la organizaci n y sus empleados.

El nuevo m nager al minuto es una historia concisa y f cil de leer que revela tres secretos muy funcionales: objetivos de un minuto, alabanzas de un minuto y reprimendas de un minuto. El libro tambi n presenta varios estudios de medicina y ciencias de la conducta que explican claramente por qu estos m todos aparentemente simples funcionan tan bien con tanta gente. Al final del libro usted sabr c mo aplicarlos a su propia situaci n y disfrutar de los beneficios. Es por eso que El nuevo m nager al minuto ha seguido apareciendo en las listas de libros m s vendidos de negocios por m s de dos d cadas, y se ha convertido en una sensaci n internacional.

For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The One Minute Manager's techniques, thus increasing their productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning the management techniques that spell profitability for the organization and its employees.

The One Minute Manager is a concise, easily read story that reveals three very practical secrets: One Minute Goals, One Minute Praisings, and One Minute Reprimands.

The book also presents several studies in medicine and the behavioral sciences that clearly explain why these apparently simple methods work so well with so many people. By the book's end you will know how to apply them to your own situation and enjoy the benefits.

That's why The One Minute Manager has continued to appear on business bestseller lists for more than two decades, and has become an international sensation.

The One Minute Manager Balances Work and Life offers a way to achieve not only a new, healthier style of living but increased productivity as well. For the millions of readers of Ken Blanchard's bestselling books--includingRaving Fans and Gung Ho --here's invaluable advice for getting the most out of life.

This is the story of a One Minute Manager who was so successful in every way that he forgot one important thing: He forgot to stay physically fit. He was so much in demand that he ate on the run, didn't take time to exercise, and all the while saw his weight balloon and his breath grow shorter. He soon discovered success in business was endangering his health. His life was out of balance.For all those busy, achieving people with overcrowded schedules, here is a useful blueprint that shows how to manage stress and make a lifetime commitment to fitness and well-being. By following four important strategies for balancing a complicated life, everyone can get their bodies back into shape and their lives into proper perspective.

In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Newly promoted but struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: ''What is the secret of great leaders?'' His reply - ''great leaders serve'' - flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way she learns: Why great leaders seem preoccupied with the future How people on the team ultimately determine your success or failure What three arenas require continuous improvement Why true success in leadership has two essential components How to knowingly strengthen - or unwittingly destroy - leadership credibility. The tenth anniversary edition includes a leadership self - assessment so readers can measure to what extent they lead by serving and where they can improve. The authors also have added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard's and Miller's wisdom about leadership in a form that anyone can easily understand and implement. This book will benefit not only those who read it but also the people who look to them for guidance and the organizations they serve.

The bestselling co-author of the legendary The One Minute Manager(R) and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships

While most people agree that having a mentor is a good thing, they don't know how to find one or use one. And despite widespread approval for the idea of being a mentor, most people don't think they have the time or skills to do so.

Positive mentoring relationships can change the way we lead and help us succeed. In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring, giving readers great insight into the power and influence of mentoring and encouraging them to pursue their own mentoring relationships.

Using his classic parable format, Blanchard explains why developing effective communication and relationships across generations can be a tremendous opportunity for companies and individuals alike. One Minute Mentoring is the go-to source for learning why mentoring is the secret ingredient to professional and personal success.

Best-selling author of The One-Minute Manager, Ken Blanchard, along with Phil Hodges, offers guidance for how to become a successful modern-day servant leader modeled after Jesus Christ. Based on years of leadership study and proven leadership styles, Blanchard gives established and up-and-coming business leaders solid examples, tools, and methods for life-changing results in their leadership of others.

Servant Leader summarizes the Four Dimensions of Leadership:

• leadership assumptions and methods
• application and leadership behavior
• using the heart to overcome selfish motives and barriers
• the habits of leaders

Readers looking to expand their effective leadership skills, to experience the transforming power of Blanchard's unconventional teachings, and to grow as leaders and as business executives will benefit greatly from Servant Leader.

Ken Blanchard's Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in Helping People Win at Work, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard's techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line.

Ridge introduces WD-40 Company's year-round performance review system, explaining its goals, features, and the cultural changes it requires. Next, he shares his leadership point of view: what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation come from. Finally, Blanchard explains why WD-40 Company's Partnering for Performance system works so well--and how to leverage its high-value techniques in your organization. In this book, you'll learn how to:

- Stop building failure into your mentoring of employees

- Set goals using the SMART approach: specific, motivational, attainable, relevant and trackable

- Help people move through all four stages of mastery

- Create a culture that shares knowledge and encourages nonstop learning

I'm thrilled that the first book in our Leading at a Higher Level series is with Garry Ridge, president of WD-40 Company. For years I've been concerned about how people's performance is evaluated. People are often forced into a normal distribution curve, or even worse, rank ordered. Not only does this not build trust, it also does not hold managers responsible for coaching people and helping them win. The manager's responsibility is focused on sorting people out.

When I was a college professor, I always gave my students the final exam at the beginning of the course and spent the rest of the semester helping them answer the questions so that they could get an A. Life is all about getting As, not some stupid normal distribution curve. Garry Ridge got this, and wow! What a difference it has made in WD-40
Company's performance.

--Ken Blanchard

When I first heard Ken talk about giving his final exam at the beginning of the course and then teaching students the answers so they could get an A, it blew me away. Why don't we do that in business? So that's exactly what I did at WD-40 Company when we set up our 'Don't Mark My Paper, Help Me Get an A' performance management system. Has it made a difference? You'd better believe it. Ever since we began the system, our company's annual sales have more than tripled, from $100 million to more than $339 million. And we've accomplished this feat while making the company a great place to work.

--Garry Ridge

Newly updated and backed by decades of research, this classic guide will equip leaders and team members alike to unleash the power of teamwork.

Never before in the history of the workplace has the concept of teamwork been more important to the functioning of successful organizations. Legendary management guru Ken Blanchard along with teammates Donald Carew and Eunice Parisi-Carew have updated their classic work on fostering high performance teams for the 21st century. They explain how all groups move through four stages of development on their way to becoming high performing teams--orientation, dissatisfaction, integration, and production, and show how any manager or leader can help any group to become fully effective quickly and with minimal stress. This updated edition includes a new introduction, extensive text revisions, and newly designed diagrams and charts.

The authors of Great Leaders Grow use a fable to lay out what is the secret to great leadership in this internationally bestselling guide.

It's a question that everyone in a position of authority--whether in a multinational corporation or a local volunteer group--wonders sooner or later. Here Ken Blanchard, whose books on leadership have sold over twenty million copies, and Mark Miller, who worked his way up from line worker to vice president of Chick-Fil-A, one of the largest fast-food restaurant chains in the country, uncover the secret that great leaders already know and detail what you need to do to truly inspire and motivate others.

The authors get at the heart of what makes a leader successful using a classic business fable. Newly promoted but struggling young executive Debbie Brewster asks her mentor, What is the secret of great leaders? His reply--great leaders serve--flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way, Debbie learns:

- Why great leaders seem preoccupied with the future
- How people on the team ultimately determine your success or failure
- What three arenas require continuous improvement
- Why true success in leadership has two essential components
- How to knowingly strengthen--or unwittingly destroy--leadership credibility

This new edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors have also added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard and Miller's wisdom about leadership in a form that anyone can easily understand and implement.

You don't have to be older to be a great leader. The Secret shows how to lay the foundation for powerful servant leadership early in your career to maximize your impact. --Claire Diaz-Ortiz, Head of Corporate Innovation and Philanthropy at Twitter, Inc. and author of Twitter for Good and Hope Runs

When you learn The Secret, don't keep it to yourself. Share it and use it with your people. It will make a difference in their lives and their performance. --Donald G. Soderquist, former Vice Chairman, Wal-Mart, and founder of the Soderquist Center for Leadership and Ethics, John Brown University

If you know The Secret, both relationships and results will prosper. It's a perfect move in your life from success to significance. --Bob Buford, author of Halftime

El liderazgo eficaz, sea en el trabajo, la comunidad, la iglesia o el hogar comienza internamente. Antes de que espere dirigir a alguien, usted debe conocerse a sí mismo. Cada líder debe hacerse dos preguntas vitales: De quíen va a ser? Quién va a ser? Una tiene que ver con su relación con Cristo. La otra con el propósito de su vida.

A través de principios sencillos pero profundos de la vida de Jesús y docenas de historias y ejemplos de liderazgo de su experiencia propia, el veterano autor, orador y experto en liderazgo, Ken Blanchard, guía a los lectores en el proceso de descubrir la forma de dirigir como Jesús.

El Secreto, es un éxito editorial que comparte lo que hacen y saben los grandes líderes para alcanzar sus objetivos, de una manera fácil de comprender e implementar. De los conocidos autores Ken Blanchard, autor destacado, conferencista y consultor empresarial también autor del best seller El Ejecutivo al Minuto (en coautoría con Spencer Johnson), y Mark Miller empresario, conferencista autor de múltiples libros conocidos. Los autores desglosan el secreto para ser un buen líder de manera ejemplificada, a través de la trama de la protagonista Debbie, una empleada recientemente ascendida a su primer puesto importante con un equipo de trabajo a su cargo. Es un libro enriquecedor, ideal para personas que tienen un equipo a su cargo y quieren mejorar su desempeño y formarse como líderes exitosos. Incluye:

• Modelo SIRVE, el secreto.
• Frases clave destacadas, diagramas, autoevaluación, preguntas frecuentes.
• Fuentes tipográficas para una experiencia de lectura cómoda.

The Secret

The Secret is an editorial success that shares what great leaders do and know to achieve their goals, it's easy to understand and implement. From the well-known authors Ken Blanchard, featured author, lecturer, and business consultant who is also the author of the best-seller The Minute Executive (co-authored with Spencer Johnson), and entrepreneur Mark Miller, lecturer, and author of multiple well-known books. The authors break down the secret to being a good leader in an exemplified way, through the plot of the protagonist Debbie, an employee recently promoted to her first important position with a team under her command. It is an enriching book, ideal for people who oversee a team and want to improve their performance and train as successful leaders. It includes:

• SERVE model, The Secret.
• Featured key phrases, diagrams, self-assessment, frequently asked questions.
• Typographic fonts for a comfortable reading experience.